Position Overview

As our Scheduling Coordinator, you will serve as the Bliss Expert, supporting daily patient interactions and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will play a critical role in lead management, consultation scheduling, and front office coordination, helping patients begin treatment confidently while maintaining an efficient and organized schedule. This role is essential in creating a smooth, welcoming, and patient-centered experience that reflects the Smilebliss mission and model.

Smilebliss Model Delivery

Lead Management and Scheduling

Ensure timely outreach, follow-up, and scheduling of all new leads
Schedule new patient consultations and support strong show rates
Confirm upcoming appointments and follow up on missed consultations
Maintain an organized, productive schedule and accurate documentation

Patient Flow and Experience

Welcome patients and support a smooth, efficient check-in and check-out process
Help ensure patients have a positive, comfortable, and confident experience
Schedule follow-up visits and support clear next steps in care
Contribute to efficient patient flow and on-time scheduling

Financial Responsibilities

Collect patient balances and payments at the time of service
Post payments accurately and maintain proper records
Support daily reconciliation and financial accuracy

Operations Support

Follow Smilebliss scheduling and operational protocols
Maintain accuracy in patient records and appointments
Support overall practice efficiency and team coordination

Qualifications

Dental or orthodontic experience preferred, but not required
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Professional, positive, and patient-focused mindset
Alignment with the Smilebliss mission and values

Smilebliss - Highland Heights, OH

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