Job Title: IT Support Administrator

Location: Las Vegas, NV (Headquarters)

Department: Technology

Employment Type: Full-Time

Compensation: $55,000 annually + 5% annual bonus eligibility

About Smart City Networks

Smart City Networks is the nation’s leading provider of technology services for convention centers and meeting facilities. With over 40 years of experience and more than 3,000 events supported annually, we’re the trusted partner behind the scenes at Fortune 500 events, global summits, and major tradeshows. Our Las Vegas headquarters houses our national customer service, accounting, and technology teams, including our 24/7 Network Operations Center (NOC).

Position Overview

We’re seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You’ll be the first line of support, solving problems independently and helping shape our IT processes.

Key Responsibilities

Provide responsive and knowledgeable support to internal users
Troubleshoot hardware, software, and connectivity issues
Install and maintain software applications
Perform computer installations, upgrades, and repairs
Manage inventory of devices including PCs, printers, phones, and mobile equipment
Provide remote support for client computers and servers
Maintain user and group access in Active Directory, Azure, Exchange, and networking gear
Escalate complex issues and refine escalation processes
Communicate technical information clearly across all levels of the company

On-Call Support

Respond to critical incidents and make independent decisions under pressure
Restore system functionality and address security threats
Stay prepared for emergencies and implement proactive measures

Qualifications

Experience supporting technology in a business environment
Strong communication and problem-solving skills
Ability to work independently and exercise sound judgment
Familiarity with remote management tools, inventory systems, and enterprise-level software
Comfortable with on-call support and critical incident response

Additional Information

Employment is contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Opportunity Employer. If you need accommodation due to a disability, contact HR@smartcity.com or call 702-943-6000.

Smart City Networks

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IT Support Administrator