Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead

We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical support to users serving as a key on-site IT resource for our manufacturing operations. The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment.

In addition to providing desktop and user support, this role will troubleshoot and support network connectivity, wireless infrastructure, IT equipment, and a variety of production technologies. The successful candidate will collaborate with IT teams, vendors, and business stakeholders to ensure reliable technology operations and support technology initiatives.

This position requires a well-rounded technical skill set, strong troubleshooting abilities, and a proactive approach to supporting both end user and infrastructure technologies.

Requirements

Here is who you are...

Drive & motivation

You are support oriented and find customer service quite rewarding
You are motivated by challenges and willing to put in extra time to get the job done
You love technology and coming up with new cost-effective solutions
You are a problem solver who can make sound professional judgement

Character & ABILITIES

You can effectively communicate technical concepts to varied audiences
You are agile, flexible, and able to adapt to changing environment
You have a positive attitude and ability to stay calm under pressure
You are organized, efficient and able to multitask

Knowledge & skills

You have strong customer service and interpersonal skills
You understand IT concepts, including systems maintenance, computer networks, etc
You have working knowledge of Windows and Mac
You have knowledge of enterprise server environment
You have strong oral and written communication skills

Experience

You have 3+ years of hands-on experience in IT support & projects related role
You have a degree or diploma in Information Technology or related discipline
You have experience supporting IT infrastructure including networking, wireless and servers

Nice to Have

IT related certification(s), CompTIA Certs, Microsoft 365 or Entra ID Certs
Experience supporting manufacturing environments
Understanding of basic OT/IT network separation

things you will do...

Resolve Level 1 & 2 support tickets for users in both Canada and the United States.
Participate in user onboarding and offboarding activities
Provide on-site end-user support for desktops, laptop and peripherals.
Troubleshoot and support Wi-Fi, printers, scanners, barcode scanners and access control systems.
Install, configure, deploy, and maintain hardware and software.
Administer Active Directory and Microsoft Entra ID user accounts and permissions.
Coordinate with third-party vendors and service providers for issue resolution.
Participate in IT projects, including new systems and implementation processes
Maintain accurate documentation of systems, processes, and support activities.
Provide proactive security investigation and searches to detect malicious activities

OTHER ...

You may on occasion work at varied times as the job requires
Primary office location: 585 Morrison Rd, Rossville, TN 38066, USA

Benefits

We offer our team members many benefits to help them achieve their goals and support our company culture:

Opportunities for career growth and development
Competitive Healthcare Benefits and 401K Package
Performance Bonus
Free delicious and healthy bread
Friendly and supportive work environment and an ambitious team
Discounts at our retail store with a great selection of healthy organic products
Company social events focused around health, great tasting food and getting together as a team

Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube

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IT Support Specialist