Role Summary

As an IT Systems & Infrastructure Intern, you will gain hands-on experience supporting day-to-day IT operations across computer systems, software, hardware, and basic network infrastructure. Working under the guidance of senior IT team members, you will assist with user support, system maintenance, and monitoring activities while developing practical skills in an enterprise IT environment.

This internship is ideal for students or recent graduates who are eager to learn systems administration, networking fundamentals, and IT support best practices.

Key Responsibilities

Assist in providing Level 1 IT support for internal users related to computer systems, software, hardware, and basic network issues.
Support the maintenance and availability of operating systems and end-user computing environments.
Assist with routine system maintenance tasks, including backups, file maintenance, and basic recovery activities under supervision.
Help with installation, configuration, and testing of system software updates and patches.
Assist in configuring software and resolving basic technical issues.
Support monitoring of network activity, firewall rules, VPN access, and security alerts under guidance.
Help maintain software licensing records and IT documentation.
Assist with basic Active Directory and Office 365 user administration tasks (e.g., user onboarding, access requests).
Accurately document issues, resolutions, and procedures.
Follow company IT policies, security standards, and operational procedures.
Perform other IT-related tasks as assigned by the manager or mentor.

Learning Objectives

Exposure to Windows server and client operating systems
Understanding of networking fundamentals, firewalls, VPNs, and security monitoring
Basics of server backups, monitoring tools, and performance management
Hands-on experience with enterprise IT tools, ticketing systems, and support workflows
Development of professional communication and customer service skills

Skills & Qualifications

Currently pursuing or recently completed a degree or diploma in Computer Science, Information Technology, or a related field.
Basic understanding of Windows OS, computer hardware, and networking concepts.
Familiarity with the Microsoft Office Suite.
Strong verbal and written communication skills.
Analytical mindset with problem-solving ability.
Customer-service orientation and patience.
Ability to work in a fast-paced, learning-focused environment.
Willingness to support a 24/7 operational environment (shift-based, if applicable).
Strong attention to detail and willingness to follow defined processes.
Demonstrates company core values: Teamwork, Honesty, Commitment, Passion, and Positive Attitude.

Preferred (but Not Required)

Exposure to Active Directory, Office 365, antivirus tools, or basic networking/security concepts
Prior internship, lab, or academic project experience in IT support or systems administration

Physical Requirements

Ability to move within office and IT environments, including occasional access to server or equipment rooms.
Ability to sit or stand for extended periods.
Ability to lift or move IT equipment up to 40 pounds with assistance if required.
Ability to perform repetitive motions involving hands and wrists.

About Shop LC

We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a team of approximately 450 people. Our products are sold through TV (Cable, satellite, Telco’s and OTA’s), our website, OTT, marketplaces, and social media.

We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL)- a publicly listed company in India. The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). VGL Group is a vertical business, having its own manufacturing and sourcing units in India, China, Indonesia, and Thailand.

We believe in supporting our community and protecting the environment with the purpose of Delivering Joy .

Our service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, the UK, and the Germany for each item sold through all its platforms. Your Purchase Feeds… has current run rate of over 54,000 meals per school day and has provided over 50 million meals to kids in need in US, UK and India until now. Our mission statement embraces the ambitious goal of distributing one million meals each school day to children in need by 2040. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.

We are committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2030. Our factories in India fully functions on solar power and has Platinum level LEEDS certified factory. Our US buildings are Gold level LEEDS certified.

Shop LC

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IT Systems & Infrastructure Intern