Company Overview

SHEIN is a global online fashion and lifestyle retailer, dedicated to making fashion accessible to all. With a commitment to innovation and sustainability, we leverage an industry-leading on-demand production methodology to deliver affordable products worldwide.

Position Summary

The Gateway Operations Manager oversees Sortation Center and consolidation (3PL) operations and manages First, Middle, and Final Mile supplier operations within the gateway. This role is responsible for supplier performance, process improvements, and operational efficiency while representing corporate leadership in the field. Key areas of ownership include root causeanalysis, KPI management, supplier relationships, and project execution.

Job Responsibilities

Oversee 3PL Sortation Center and consolidation operations in Vernon, CA, ensuring efficiency, compliance, and performance.
Track and improve key metrics:
Sorting center: On-Time Performance (OTP), Sortation Throughput, Dwell Time, and Cost per Unit.
Consolidation center: On Time performance for receiving, stow, batch complete to shipping, throughput, exception handling, customer complaint
Conduct root cause analysis (RCA) and develop corrective action plans (CAPs) to drive operational improvements.
Be able to present in WBR and providing insights and action plans to leadership.
Build and maintain strong supplier relationships, meeting weekly to drive accountability and performance.
Implement process improvements and new programs, focusing on efficiency, cost reduction, and scalability.
Represent corporate leadership onsite, ensuring alignment between strategic initiatives and operations.

Job Requirements

Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred.
5+ years in transportation, logistics, or supply chain operations.
Experience managing Sortation Centers (3PL) and supplier networks.
Strong analytical skills in KPI tracking, RCA, and performance management.
Expertise in supplier negotiations, process improvement (Lean, Six Sigma), and project management.
Proficiency in TMS, data analytics tools, and reporting dashboards.

Job Type: Full-time

Pay: $105,000.00 - $130,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

SHEIN

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