Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Tuition assistance

Junior Systems Administrator Full-Time

Location: Northampton, MA

Salary: $56,000 - 60,000

Department: Information Technology

Schedule: Monday 9a-5p; Frequent travel to different locations throughout Massachusetts

ServiceNet's Information Technology team is looking for an experienced Junior Systems Administrator to help build and maintain the systems that support our mission-driven work. This role handles infrastructure projects, network upgrades, and system deployments across multiple locations - ensuring reliable, secure, and efficient technology operations. The right person is humble, smart, and driven - a team player who delivers outstanding customer service, enjoys solving problems, and thrives in a collaborative environment.

Key Responsibilities:

Implement and support servers, networking, and cloud infrastructure.
Plan and execute IT projects and site technology upgrades.
Monitor network performance and security, troubleshooting issues as they arise and communicate to leadership.
Coordinate technology rollouts including hardware refreshes, new site setups, and major software deployments to meet deadlines.
Maintain documentation and ensure system reliability and security.
Support initiatives like cloud migration, VoIP, and EHR integrations.
Provide staff training and communication related to new technology rollouts or process changes.
Perform any other duties as assigned by supervisor or management.

Qualifications:

5+ years of professional IT experience or equivalent combination of education and experience.
Strong background in Microsoft 365, networking, and virtualization.
Excellent troubleshooting and communication skills.
Valid driver's license and reliable transportation.
Ability to lift and carry computer equipment.

Benefits:

Generous PTO (time-off) package.
Comprehensive health and dental insurance plans.
Life insurance and long-term disability insurance.
403(b) retirement plan.
Tuition remission for eligible classes.
Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
Opportunities for career development and advancement.
And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose. Apply today.

Learn More About ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

ServiceNet

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Junior Systems Administrator