Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

We are seeking a skilled Desktop Engineer to join our CorpIT team. In this role, you will be responsible for fleet management, and providing top-quality support for desktop environments across our organization. You will ensure that our end users have a seamless experience with their devices and applications, focusing on reliability, security, and performance.

Key Responsibilities

Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications
Manage and deploy Intune for device and application management
Configure and maintain endpoint security policies using Microsoft Defender
Support and troubleshoot productivity tools such as Microsoft Office, Zoom, Box, and Adobe Acrobat
Assist with the deployment and management of specialized software including AutoCAD and Bluebeam
Manage service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service
Perform software installations, updates, and patch management across desktop environments
Collaborate with other IT teams to implement and enforce IT policies and procedures
Train end users on best practices and new technologies
Document processes and maintain accurate records of desktop configurations and changes

Key Qualifications

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
2-4 years of experience in desktop support or a similar role
Strong knowledge of Windows 11, macOS, and Microsoft 365
Experience with Intune and security tools like Microsoft Defender
Familiarity with IT service management methodologies and tools such as Freshservice
Experience supporting collaboration tools including Box, Teams, Zoom, and Adobe Acrobat
Knowledge of AutoCAD and Bluebeam is a plus
Excellent problem-solving skills and attention to detail
Strong communication skills and a customer-focused attitude
Relevant certifications (e.g., Microsoft, Apple) are advantageous

Serverfarm is committed to providing an equal opportunity workplace and offers paid time off, paid holidays, 401k and FULL coverage medical, dental and vision. Our compensation philosophy rewards employees for achieving the values and objectives aligned with the company’s goals and strategic initiatives.

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Desktop Engineer