New York, NY - Salary Range 80-95k (Law Firm Experience Only)

Hybrid

Job Brief

The function of the IT Tech Support is to address and resolve issues for all office personnel, including the deployment, administration, and/or support of technology systems essential to the day-to-day operations. Assists with AV support in conference rooms to include light networking such as cabling and/ or patch panel.

Responsibilities

Supporting employees with computer issues, troubleshooting PC operating systems and software Susman Godfrey LLP Position Specification, IT Tech Support
Move, setting up and ship computers, peripherals, and printers
Provide End User Support (Helpdesk) to employees in all offices on software applications used in the firm
Prepare and support remote trial “Road Show” equipment
Maintain and track inventory
Assist with software installations/troubleshooting
Participate in on-call rotation with other members in IT Department Experience

Requirements

A minimum of three years’ experience at least one prior job supporting a top Am Law 100 firm or a similarly sophisticated law firm environment required.
Ability to troubleshoot issues with mobile devices such as iPhones/iPads and Androids.
Troubleshooting local and network printing, email, connectivity, remote access, and hardware issues.
Windows 11 and Office 2016/365 certifications a plus.
Experience managing users, hardware repair and setting up and maintaining audio visual system.
Understanding of the Windows operating system to include making changes to the Windows registry, device drivers, TCP/IP Networking configuration, user personalization, security, networking. Ability to log, assign, prioritize, and escalate issues as appropriate to SGIT.
Excellent verbal, written, and listening skills, with the ability to communicate effectively with employees and all levels of management.
Superior organizational abilities, with the capacity to prioritize, meet deadlines, and manage multiple projects independently.
Enthusiastic, energetic, and team-oriented attitude, with a focus on fostering a work environment of open communication and trust.

Scuttlebutt Services, LLC

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