Isos Technology is looking for an energetic and personable professional to join our team. The right candidate will be:

A team player who effectively builds relationships both inside and outside the organization

Dedicated to meeting the expectations and requirements of our clients and the Isos team

A self-starter who values team input and is willing to give input for the betterment of the team

In this position you will provide hands-on support and guidance to multiple clients on their use of the Atlassian tools so they can be more productive and successful.

Responsibilities

Administer the Atlassian products and assist clients with implementation to support their business processes

Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs

Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction

Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges

Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients

Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested

Requirements

Experience

1+ years experience in a client service or help desk role

Experience as a Jira administrator preferred

Knowledge and Skills

Effectively manage time and expectations with internal resources and clients

Manage multiple clients and issues simultaneously

Communicate effectively, both verbally and in writing, for technical and business operations audiences

Analyze and interpret complex problems to deliver complete solutions

Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use

Advise clients on best practices, guidelines, and recommendations.

Execute on essential functions to meet or exceed individual success metrics established annually

Demonstrate the ability to work within the Isos culture and values

About Isos Technology

Isos Technology partners with organizations to streamline, optimize, and modernize the way they work. As an Atlassian Platinum Solution Partner, our solutions combine Atlassian technology, industry expertise, and operational best practices to drive impactful business outcomes for clients. Clients trust our experience in service management, cloud upgrades, enterprise strategy and planning, AI adoption, and support services to create lasting value. Founded in 2005, Isos has helped thousands of commercial a

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