Job Description:

PositionSummary

Own and lead the RMI Salesforce ecosystemin partnership with our Development, CorporateEngagementandInfluenceTeams.This role provides technical and strategic leadership for Salesforce, Marketing Cloud, andSalesforceintegrations, ensuring platforms effectively support fundraising, programs, communications, finance, and operations.

The position serves as a cross-functional technical leader, driving CRM strategy, system optimization, data integrity, process improvement, andSalesforceintegration architecture.

Key Responsibilities

Salesforce & CRM Strategy

Own the Salesforce ecosystem, including strategic roadmap planning aligned with organizational goals, serving theDevelopment andStrategicEngagement team as a primary client.
Support portfolio level goals in line withinternal clientteamnorms and operational plans for relationship and pipeline management.
Serve as senior technical lead for Salesforce and associated platforms (Marketing Cloud,FormAssembly, Tableau, Revenue Grid, Dun & Bradstreet, GoFundMe Pro, etc.).
Partner with leadership and stakeholders toidentify, prioritize, and deliver system enhancements.
Lead end-to-end project management for all Salesforce enhancements, including requirements gathering, prioritization, solution design, stakeholder alignment, testing, deployment, and post-launch adoption.
Lead governance and steering committee processes to guide platform evolution.
DriveSalesforce adoption, data quality improvements,data enhancement,and business process optimization.
Develop documentation, business processes, best practices, and user training programs.

Platform Administration & Optimization

Oversee platform maintenance, releases, storage management, and license optimization.
Ensure system reliability, data integrity,and security.
Provide advanced user support and troubleshoot complex technical issues.
Manage vendor relationships and contracts related to Salesforce and connected tools.
Oversee vendors doing project work in the ecosystem.

Reporting & Analytics

Design andmaintaininternal CRMdashboards and reports to support fundraising, communications, programs, and operations.
Data hygiene of CRM: de-dupes of leads/contacts, data enhancement of keyaccount/contact fields
Building out API and SFTPintegrations withSalesforce products
Architect custom fields for seamless analytics and reporting end uses
Manage data feeds and integrations for business intelligence and data analysis projects, includingSalesforce and Marketing CloudAPIs

SalesforceIntegrations

OwnSalesforceintegrationstrategy.
Overseedevelopment of integrations using Workday Studio, EIB, Salesforce APIs, Marketing Cloud Automation Studio, Azure resources, and custom code.
Serve asprimaryliaisontointegration vendors.
Manageintegrationdevelopment resources (internal or external).
Troubleshoot integration issues, perform root cause analysis, and document resolutions.

Leadership & Collaboration

Act as the technical bridge between IT, Programs, Development, Communications, Finance, and People teamsrelating to processes touching our Salesforce and Marketing cloud systems.
Work in close partnership with the Director of Development Operations on enhancements and troubleshooting in support of the Development and Strategic Engagement team
Leadprocess-improvementworkshops and drive measurable operational efficiencies.
Guide and mentor power users to expand effective platformutilization.
Manage new system implementations and enhancements across the organization.
Collaborate with other members of the business systems team where necessary.

Minimum Qualifications

Bachelor27s degree or equivalent experience
5+ years of Salesforce administration experience
Demonstrated experience owning CRM strategy and driving user adoption
Strongexpertisein Salesforce configuration, customization, and reporting
Experience designing and supporting enterprise system integrations
Workday implementation and integration experience (Studio, EIB, Core Connectors)
Experience with building API calls to Salesforce and Marketing Cloud
Proficiencywithscripting/coding languagesincludingApex, andR
Experience withAzure Blob or similar cloud storage technology,Cyberduckor similar SFTP tool,SOQL,MySQL or similar database technologies.
Proven project leadership and cross-functional collaboration skills
Strong analytical, documentation, and communication abilities
Experience working with and managing vendors and contractors.

Preferred Qualifications

Salesforce Administrator and Advanced Administrator certifications
Sales Cloud Consultant or Platform App Builder certification
Workday certifications
Experience in nonprofit or global organizations

Location

We are a remote-ready company with team members around the globe. Our beautiful and welcoming offices are available for meetings or focused work, whether you are traveling through or living nearby. Our U.S. offices are in New York City; Washington DC; Oakland, California; Boulder, Colorado, and Basalt, Colorado. This role can be located from anywhere in the continental United States.

We provide you with the essential IT equipment plus a one-time home technology payment and a monthly work from home/commuter allowance to ensure you have a comfortable home office set up and necessary supplies.

We love seeing each other in person! We occasionally gather for shared time together like retreats and learning experiences. Be ready to travel for occasional in-person meetings (and of course, we cover travel costs). Some roles may require more travel, which will be discussed during the hiring process.

Compensation

At RMI, we prioritize fairness in our pay practices. Salaries are determined based on a mix of experience, market benchmarks, and internal equity across similar roles. The salary range of this position is $90,550-$111,600. New hires typically start toward the lower end of the range, depending on experience and alignment with the role27s scope. In addition to base salary, this position includes an annual bonus target of 10% and eligibility for merit-based increases, which are tied to both individual and organizational performance.

Benefits

We offer an array of benefits including:

Medical, dental, vision insurance
403b retirement match with immediate vesting
Group life, AD&D, and short- and long-term disability
Optional voluntary life, AD&D and accident plans
Health savings or flexible spending accounts
Fertility and hormonal health support
Mental health and wellness support
Comprehensive leaves of absence (including generous parental leave)
Generous paid time off and sick leave
Paid sabbatical leave
Regional holidays with at least one extended break in each geography
Work from home and home technology allowances
Learning & development opportunities (LinkedIn Learning and an annual individual professional development budget)
Potential for bonuses and merit increases
Discount marketplace (gym memberships, pet insurance, etc.)
Hybrid / remote work options
Team retreats and geographic meetups
Rewards and recognition programs

Rocky Mountain Institute

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