About RMF:

RMF Engineering is an innovative, top-ranked, national engineering firm that specializes in providing design and engineering services for all aspects of building and utility infrastructure construction. RMF offers a balanced benefits package that centers on a stable and professional working environment which includes above standard health and dental insurance, paid holidays, paid vacation, and 401K plan.

Description:

RMF Engineering Inc. has an immediate need for an experienced IT Help Desk Technician to support our Baltimore IT team. Strong oral and written communication skills are important, as are computer skills, accuracy and attention to detail, good people skills, ability to work within a team environment and effectively able to prioritize and manage multiple tasks.

The general purpose of this role is to provide user support and customer service on company-supported computer applications and platforms. Troubleshoot and resolve issues and advise users on the appropriate actions. Configure and deploy new equipment.

(Salary Range: $60,000 - $70,000 annually. RMF considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.)

Requirements

Main Job Tasks and Responsibilities

Respond to requests for technical assistance in person, via telephone and using remote technologies
Diagnose and resolve hardware, software and connection issues
Investigate and resolve printing and plotting issues
Research questions using available information resources
Advise users on appropriate actions
Follow standard operating procedures
Image and setup workstations, laptops and tablets for deployment
Hardware upgrades to existing workstations and laptops
Basic cellular telephone troubleshooting for users
Utilize Active Directory, Virtual Technology such as VMware and Microsoft Exchange
Use the internal help desk software to log, research and respond to help desk requests
Identify and escalate situations when needed or when requiring urgent attention
Track and route issues and requests and document configurations and resolutions
Prepare activity reports
Inform management of recurring issues and possible solutions
Stay current with system information, changes and updates

Education And Experience

Bachelor's degree preferred
1-3 years of relatable experience
Working knowledge of fundamental operations of Windows 10 & 11 is essential
Knowledge of Microsoft Office applications
Knowledge of Adobe applications such as Acrobat, Creative Suites and Creative Cloud
Knowledge of Autodesk products preferred; however, not required
Knowledge of and experience with customer service practices
Related experience and training in troubleshooting and providing helpdesk support
Experience with machine hardware upgrades

Key Competencies

Self-motivated and organized
Ability to prioritize issues and tasks
Willingness to learn software and new technologies
Oral and written communication skills
Customer service orientation
Ability to analyze and solve problems
Team interaction
Planning and organization skills
Attention to detail
Ability to work in a fast paced environment

Benefits

We offer a stable and professional working environment with competitive salary, excellent employee benefits, which include health and dental insurance, paid holidays, paid vacation, and 401K plan. We are an equal opportunity employer and take pride in the diversity and dedication of our staff.

RMF Engineering, Inc.

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IT Help Desk Technician