Site Leader - Hospitality and Office Services Leader

About the Role

We're seeking a customer-focused Hospitality & Office Services Lead to oversee daily workplace operations at a professional client site. This role serves as the primary liaison between Ricoh and the client's facilities team while ensuring a seamless experience for employees, visitors, and stakeholders.

The ideal candidate has strong customer service skills, experience supporting office operations, and the ability to lead and coordinate a small team in a fast-paced environment. Responsibilities include conference center support, mail operations, fulfillment services, supplies management, and reception/catering backup support.

Key Responsibilities

Serve as the primary contact for workplace services and client support.
Partner with the client's Facilities team to ensure smooth day-to-day operations.
Oversee inbound and outbound mail services and fulfillment activities.
Coordinate conference room readiness, hospitality services, and meeting support.
Manage office and operational supplies inventory.
Provide backup reception, administrative, and catering support as needed.
Lead and support one Ricoh team member, including training and workflow coordination.
Monitor service quality, resolve issues, and maintain strong customer relationships.
Complete operational reports and ensure service-level expectations are met.

Qualifications

Required

High School Diploma or GED.
2+ years of customer-facing experience in a professional office, hospitality, workplace services, facilities, or related environment.
Experience coordinating or overseeing office operations.
Strong communication, organization, and problem-solving skills.
Proficiency with Microsoft Office and standard office technology.

Preferred

Experience with conference center support, hospitality services, reception, mail services, or facilities operations.
Previous experience training, mentoring, or leading others.
Experience working directly with corporate clients or stakeholders.

Success in This Role

You will thrive if you:

Deliver exceptional customer service.
Enjoy being the go-to person for workplace operations.
Can manage multiple priorities while maintaining professionalism and attention to detail.
Take initiative and build strong relationships with clients and colleagues.

Physical Requirements

Ability to stand, walk, bend, and lift up to 50 lbs. as needed in a professional office environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Ricoh

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