Job Title: IT Support Technician – Windows 10 to Windows 11 Device Conversion
Location: Montgomery, Alabama (Local Candidates Only)
Employment Type: Contract (6 Months)
Schedule: Full-Time, 40 Hours per Week
Typical Hours: Monday–Friday, 8:00 AM – 4:30 PM (occasional schedule adjustments may occur)
Start Date: Early April

Position Overview
We are seeking a dependable and professional IT Support Technician to assist with a large-scale device conversion project in Montgomery, Alabama. This role will support the transition of organizational devices from Windows 10 to Windows 11. The ideal candidates will have basic technical skills, strong customer service abilities, and a reliable, professional presence when working directly with end users.

This is a hands-on support role focused on device preparation, deployment, and assisting end users with the transition from their existing equipment to upgraded systems.

Key Responsibilities

Support the migration of laptops and devices from Windows 10 to Windows 11
Prepare and configure devices by connecting them to required systems and allowing automated upgrade processes to run
Deliver upgraded devices to end users and assist with the transition from their old computers
Guide users through closing out their existing device and getting started on their upgraded device
Provide basic help desk–level technical support during the transition process
Ensure devices are properly set up, connected, and functioning before handing them off to end users
Maintain professionalism and clear communication when assisting staff during device transitions
Follow project procedures and documentation to ensure smooth device conversion

Qualifications

Basic technical aptitude and familiarity with Windows-based laptops
Strong reliability and ability to consistently show up on time and complete assigned tasks
Good communication skills when working with end users
Ability to follow technical processes and instructions during device deployment
Comfortable handling and transporting laptops and related equipment
Ability to work onsite in Montgomery, Alabama (local candidates only)
Prior help desk, desktop support, or IT support experience
Experience with device deployment, imaging, or operating system upgrades
Healthcare industry experience is preferred but not required

Additional Information

This is a six-month contract role supporting a structured device upgrade project
There may be potential for permanent employment based on performance and organizational needs
Occasional schedule adjustments may occur depending on project requirements

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