Description

Transition Pharmacy is seeking a Help Desk Technician I to join our growing Information Technology team. This position provides technical support to onsite and remote employees, assists with user onboarding and offboarding, manages technology assets, and helps maintain the systems and devices our business depends on every day.

This is an excellent opportunity for someone looking to grow their IT career while gaining hands-on experience with Microsoft 365, Intune, cybersecurity tools, endpoint management, and enterprise technology environments.

What You'll Do

Provide technical support for hardware, software, printers, and business applications
Respond to and resolve helpdesk tickets in a timely manner
Support both onsite and remote employees
Configure, deploy, and troubleshoot laptops, desktops, and mobile devices
Assist with employee onboarding and offboarding
Create and manage user accounts and access permissions
Support Microsoft 365, Outlook, Teams, and Windows environments
Assist with Microsoft Intune device enrollment and management
Assist with Microsoft Defender remediation and security-related tasks
Manage technology inventory and asset tracking
Coordinate shipping, receiving, deployment, and recovery of company equipment
Maintain accurate technical documentation
Assist with IT projects and technology initiatives
Perform other duties as assigned by the CTO, Director of Infrastructure & Integrations, or IT Manager

Requirements

What We're Looking For

1-3 years of IT support experience preferred
Strong troubleshooting and customer service skills
Experience with Microsoft Windows and Microsoft 365
Ability to communicate effectively with both technical and non-technical users
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

Experience with Microsoft Intune
Experience with Microsoft Defender
Experience with Microsoft Entra ID
CompTIA A+ Certification
Experience supporting remote users
Experience in healthcare, pharmacy, HIPAA-regulated, or highly regulated environments

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: In person

Regalo Health

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Help Desk Technician I