Why Join Quality Collision Group?

Top-5% Benefits Plan in America:Our team is our heartbeat. We strive to be the employer of choice through superior benefits and a culture shaped by our leaders. Your health and financial well-being are our priorities. We are committed to continually investing in our teammates.

Earning Potential: With six-figure earning potential in some roles, we offer one of the most competitive compensation packages in the industry. We believe in rewarding hard work and dedication.

Lowest turnover rate in the industry: We support your career development with opportunities for growth and advancement, including ongoing training and certifications. Join a team that is committed to your professional development.

Supportive Team Culture: Work in an environment that values integrity, customer-centric service and continuous improvement. Experience the Quality Collision Group difference.

Job Summary

The Collision General Manager performs all-purpose duties, which may include, but are not limited to the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Standard Operating Procedures (SOP), insurance partners and industry guidelines/standards.

Responsibilities

Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
Monitor and attain production goals and standards: Ensure all repairs meet industry and I-CAR quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates
Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities

Qualifications

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
Aptitude in decision-making and problem solving
Ability to comprehend PNL expectations
Ability to lead and work collaboratively with others to meet shared objectives
Demonstrated ability to meet deadlines and achieve successful results
Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
Proficient with Computers and other technology
Valid driver’s license required

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Holidays, Vacation & Sick Days
401(k) with employer match
Paid Training

Quality Collision Group

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Collision General Manager