Position Summary

The Customer Program Coordinator supports the Customer Account Management and Program Management teams by coordinating customer-facing operational activities, maintaining customer reporting and documentation, tracking action items, and ensuring timely communication between customers and internal stakeholders.

The role serves as the operational backbone of the customer organization, enabling Customer Account Managers and Program Managers to focus on strategic customer engagement, growth initiatives, and relationship management.

Key Responsibilities

Customer Coordination
- Manage open order reporting
- Track shipment status and customer delivery commitments
- Coordinate customer communications and follow-up actions
- Support customer request resolution
- Coordinate RMA activities

Program Administration
- Schedule customer meetings
- Capture meeting minutes and action items
- Maintain customer portals and documentation
- Support customer visit logistics
- Coordinate internal follow-up activities

Reporting & Analytics
- Assist in generation of customer scorecards
- Manage on-time delivery updates
- Support forecast data collection
- Prepare excess and obsolete inventory reports
- Assist with quarterly business review preparation

Cross-Functional Coordination
- Interface with Planning, Supply Chain, Operations, Engineering, and Finance
- Monitor customer commitments and action items
- Escalate issues requiring management attention

Qualifications
- Bachelor's degree preferred
- 2+ years customer support, account coordination, program coordination, or manufacturing operations experience
- Strong Excel and ERP experience
- Excellent organizational and communication skills
- Ability to manage multiple priorities
- Strong attention to detail

Additional Qualifications/Skills:

LANGUAGE SKILLS: Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to communicate verbally and hear effectively. The position occasionally requires standing, walking, and sitting, as well as lifting and/or moving objects weighing up to 20 pounds. Specific visual requirements include close vision and the ability to distinguish colors.

BENEFITS:
• Salary range: $22/hr. to $26+/hr. (DOE)
• Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, and experience
• Bi-weekly Pay
• Compensation packages also include comprehensive benefits, 401K contribution and match, Flexible Spending Account (FSA), Medical, Vision, Voluntary Dental, Paid Time Off, Vacation, Paid Holidays and more

Qualitel Corporation

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Customer Program Coordinator