Helpdesk Technician - Asset Management Specialist
Rosslyn, VA
Pay From: $50.00 per hour

MUST:
Desktop Support experience
Active Secret Required
Security+ certification required
At least one current Microsoft certification such as :
Microsoft Certified 365 Fundamentals or Azure Fundamentals
2 years minimum of experience with on-premise and cloud-based Microsoft products such as Azure/Entra ID, Exchange Admin Center for Mailbox Provisioning, Windows 11, InTune, Endpoint Manager, etc.
2 years minimum of experience with Active Directory and creation/management of end user accounts
2 years' minimum experience with Microsoft 365
Data center experience is preferred
Federal government contracting experience is required
Must have experience with Managing modern desktops
Endpoint administrator
Modern Desktop administrator
Azure Virtual Desktop specialty
Excellent, independent troubleshooting, research, and problem-solving skills
Ability to communicate effectively both written and verbal
Excellent professionalism and customer service skills
BS/BA in Information Systems/Computer Science/related field or additional applicable years of experience

DUTIES:
Helpdesk Technician/Asset Management Specialist, you will be a key member of our IT services contract team supporting a Federal Government Customer environment
Provide a wide range of services including help desk and deskside support along with workstation and account provisioning and maintenance
Respond to help desk tickets, troubleshoot hardware and software issues, and provide technical assistance to end-users
Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as laptops, printers, mobile devices, and other peripherals
Diagnose and repair hardware issues
Identify hardware problems and making necessary repairs, such as replacing hard drives, motherboards, and memory
Configure and manage user and system accounts
Create, manage, and trouble shoot issues related to user and system accounts in a hybrid Active Directory/Entra ID environment to include management of mailboxes in Microsoft 365
This includes troubleshooting issues with Multi-Factor Authentication using PIV/CAC cards and other common methods (e.g., Okta, Microsoft Authenticator, Duo, etc.)
May provide training and support to employees on how to use hardware and software effectively
Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
Maintain an inventory of all hardware and software assets and ensuring that they are up to date

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".

Quadrant, Inc.

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