Technical Services Administrator

Salary Range: $80k to $95k, this is a non-exempt position which means it is eligible for overtime.

Onsite 5 days a week (Monday through Friday) in Dallas, TX (zip code is 75201)

Experience required: Candidates must have provided technology support for a law firm within the past five years.

Key points for this job opening:

Focus on end-user support: The bulk of the tasks are helping users, troubleshooting issues, and handling escalated tickets.
Meeting and AV support: Providing video conferencing, webinars, and presentations is typical for desktop/IT support.
Hands-on support: Hardware, software, printers, phones — all classic analyst duties.
Office-based and customer-facing: The role is primarily onsite, supporting end-users directly, not designing systems or performing architecture work.
AD management and ticketing: Standard administrative tasks for a desktop analyst.
Moderate technical depth: Knowledge of Windows 11, Office 365, printers, iPhones, and basic networking is expected — sufficient for troubleshooting but not high-level engineering or systems architecture.

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Seeking a Technology Services Administrator (TSA) based in the Dallas office. The TSA is responsible for IT systems support as well as the administration, monitoring, and maintenance of the data and telephone infrastructure for the assigned office.

Essential Functions:

Provide excellent customer service and timely resolution to end-user technology issues
Effectively communicate with end-users, peers, vendors, and management
Follow best practices for hardware deployments and upgrades
Create service tickets to track technology issues
Take ownership of tickets escalated from the help desk
Provide meeting support – video conferences, webinars, and presentations
Maintain office AD security and distribution groups
Adhere to Information Security policies and procedures
Assist with IT projects and initiatives

Required Qualifications: Experience in the professional services industry is required, with preference for candidates who have worked in the legal domain (e.g., law firms)

Experience with Windows 11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams
Basic understanding of Internet protocols, data connectivity methods, and remote access technologies
Telephone and voicemail system training, as well as wireless networking and video conferencing system knowledge, a plus
Exceptional interpersonal skills with the ability to work effectively with end-users, IT peers, vendors, and managers
Ability to work as part of an IT team providing 24x7 support as needed
Excellent written and verbal communication skills

Preferred Qualifications:

Minimum of 3 years in a Microsoft environment
Experience in medium to large environments preferred
Bachelor’s Degree

Computer/Software Knowledge:

Required: Windows 11, Office 365, Adobe Acrobat, Active Directory
Preferred: VPN, Intapp, and NetDocuments

Work Environment:

Working indoors with limited exposure to hazards
Position requires working physically in the Dallas office Monday through Friday
Work will take place in an office building with multiple floors; access by stairs or elevator
Occasional work in a server room
Expected to take emergency calls for tickets escalated outside of business hours
Occasional overtime may be required

Travel Requirements:

Up to 10% travel to other offices for support and projects
Occasional light travel to local venues or hotels to assist with technology needs, such as setup or equipment delivery

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Technology Services Administrator (Desktop)