The Dental Office Manager oversees the daily operations of the dental practice, ensuring efficient workflow, exceptional patient care, and financial performance. This role requires strong leadership skills, a thorough understanding of dental practice management, and excellent communication abilities to lead a team while providing an outstanding patient experience.

Key Responsibilities:

Office Operations Management
- Supervise daily office activities, ensuring smooth operation and high-quality patient care.
- Implements and adheres to company-established policies and procedures to enhance operational efficiency and ensure high levels of patient satisfaction.
- Monitor the practice's workflow and address any operational challenges.
Team Leadership and Staff Management
- Recruit, train, and supervise administrative and clinical staff, fostering a positive and productive work environment.
- Conduct regular staff meetings and morning huddles to discuss office updates, performance, and team goals.
- Manage employee schedules, ensuring adequate staffing for patient needs and office hours.
Patient Relations
- Ensure exceptional patient experience by addressing patient inquiries, concerns, and feedback promptly and professionally.
- Oversee patient scheduling, confirming appointments, and managing wait times to optimize patient flow.
- Implement patient retention strategies and follow up with patients to enhance satisfaction.
Financial Management
- Manage the practice’s budget, overseeing accounts receivable and payable to ensure financial health.
- Analyzes financial reports, including revenue projections, expenses, and profitability, and applies insights to optimize practice operations.
- Develop and monitor collection strategies, working with the accounts receivable team to minimize outstanding balances.
Compliance and Quality Assurance
- Ensure compliance with local, state, and federal regulations, including OSHA and HIPAA standards.
- Conduct regular audits of office procedures, patient records, and billing practices to ensure compliance and accuracy.
- Stay informed about changes in dental regulations, insurance policies, and best practices in office management.
Marketing and Growth Initiatives
- Develop and implement marketing strategies to attract new patients and retain existing ones.
- Monitor practice performance metrics, identifying opportunities for growth and improvement.
- Foster relationships with referring dentists and local businesses to enhance practice visibility.
Technology Management
- Oversee the implementation and maintenance of dental practice management software and other technologies.
- Ensure that staff are trained on software usage and troubleshoot any technical issues.

Qualifications:

Education: Bachelor’s degree in business administration, healthcare management, or a related field preferred; dental assisting or hygiene background is a plus.
Experience: Minimum of 3-5 years of experience in a dental office, with at least 2 years in a managerial or leadership role.
Skills:
- Strong leadership, organizational, and multitasking skills.
- Excellent communication and interpersonal abilities, with a focus on customer service.
- Proficiency in dental software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite.
- Knowledge of dental terminology, billing practices, and insurance processes.

Physical Requirements:

Ability to sit, stand, and walk throughout the office as needed.
Capacity to manage stress and adapt to changing priorities in a fast-paced environment.

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