Location: San Diego, CA
Employment Type: Full-Time (40 hours a week)
Office Hours: 9:00am-5:30pm

We are seeking a dependable and detail-oriented Mail Processing Associate to support our San Diego location. This is a full-time role primarily focused on handling incoming mail and packages, with some light customer support responsibilities.

This position is ideal for someone who is organized, efficient, and comfortable working independently in a structured environment.

Key Responsibilities

Mailroom & Operations (PostScan Mail)

Receive, sort, and process incoming mail and packages
Scan mail items and upload them to customer accounts
Handle customer requests such as mail forwarding, shredding, and storage
Maintain accurate records and ensure proper handling of sensitive documents
Keep the workspace clean, organized, and secure

Fingerprinting Services (Certifix Live Scan)

Capture fingerprints using electronic Live Scan equipment (training provided)
Assist customers with forms and verify identification
Follow procedures to ensure accuracy and compliance
Maintain proper setup and cleanliness of equipment

Customer Support (Phone & Email)

Answer inbound calls and assist customers with service-related questions
Respond to customer emails in a timely and professional manner
Help resolve common issues related to mail services and accounts
Escalate more complex issues when needed

Front Desk & Customer Experience

Greet and assist walk-in customers
Explain services and pricing clearly
Provide a friendly, professional, and efficient customer experience

Qualifications

1–2 years of customer service, administrative, or similar experience preferred
Strong communication skills (in person, phone, and email)
Basic computer skills and ability to learn new systems quickly
High attention to detail and ability to follow procedures
Reliable, punctual, and able to work independently
Ability to handle confidential information responsibly

Position Details:

$18-$20 per hour
Located at our San Diego office
Training provided
Opportunity to work with two growing nationwide service brands
Benefits for full time employees including: health, dental, vision, 401k, PTO and more
Salary Description
$18-$20 an hour

PostScan Mail

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