Description

ITS Summer 2026 TEMP

Pays $20.00 - $25.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

Location: Pine Street Inn – Boston, MA (HQ at and satellite offices, all within Boston

Metro) Reports To: Sr. Network Admin/ Network Administrator

Overview

Pine Street Inn is seeking a motivated IT Support Intern for a three-to-six-month term to assist with key

technology initiatives. This internship offers hands-on experience in system upgrades, Microsoft 365

transitions, and end-user support within a dynamic nonprofit environment.

Key Project: Technology Upgrade Initiative:

Assist with upgrading workstations from Windows 10 to Windows 11
Help transition staff from Microsoft Office 2016 to Office 365
Work primarily at our headquarters, with periodic travel to satellite offices, independently or
alongside IT staff

Requirements

Responsibilities:

Prepare and deploy new workstations with updated OS and software
Support basic troubleshooting during and after transitions
Unplug, transport, and reconnect IT equipment (monitors, desktops, cables, docking stations, etc.)
Document completed moves and deployments
Follow guidance from IT staff and Operations Manager
Qualifications:
Currently pursuing or recently completed a degree or certification in Information Technology,
Computer Science, or a related field
Prior experience in a technical support or desktop deployment role (including school or volunteerbased projects) preferred
Familiarity with Microsoft Windows operating systems and Microsoft Office products
Must possess a valid driver’s license and maintain a clean driving record, as required by Pine Street Inn.
Ability to lift and carry computer equipment (up to 40 lbs)
Strong problem-solving and communication skills
Reliable, punctual, and able to work both independently and as part of a team

Benefits

Gain hands-on experience with real-world IT infrastructure and upgrade projects
Exposure to enterprise IT operations in a mission-driven nonprofit environment
Opportunity to work with and learn from experienced IT professionals

Pine Street Inn

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IT Support Intern