Company Overview:

Pete and Gerry’s is dedicated to the humane treatment of animals, sustainability, and the restoration of the small family farm to the American landscape. Our farming model provides opportunities for family farms to remain in business, from the organic grain farmers who supply our feed to the families across the country that produce our eggs. Best of all, it allows us to provide you and your family with safe, wholesome, organic, free range eggs at a fair price.

Position Overview:

The IT Help Desk Technician is a member of the Information Technology Team that supports all employees in corporate, processing plants and distribution centers. This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users and deliver the highest level of customer service. Must possess strong interpersonal attributes, a collaborative mindset, good judgement, clear communication skills and the desire to help others.

What You'll Do:

Lead by example, tackling new issues that require collaboration with escalation teams
Act as a liaison between support tiers and functional groups
Train users on technology topics
Triage Help Desk
Delegate tickets to team members as needed
Prioritize the ticket queue to fit business expectations
Report on project status to management and/or escalation teams
Establish current and new support procedures
Investigate issues needing further documentation
Create and maintain knowledge articles for use by team members and users
Participate in Jira Help Desk implementation and design
Provide IT Support to all employees with a Customer Service mindset
Document, troubleshoot, and track incidents while ensuring timely resolution or proper routing for escalation
Promptly respond to incidents and service requests
Various application and domain account Provisioning/De-provisioning
Troubleshoot computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties

What You'll Bring to the Table:

True curiosity, passion and interest in problem solving, incredible customer service and being a part of a team of folks who enjoy working together.
Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.
Proven experience as an IT Support Technician or similar role.
Strong understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal.
Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage.
Ability to prioritize, manage and meet deadlines.
Effectively manage time and operate with sense of urgency.
Adjusts quickly to changing priorities and conditions.
Copes effectively with complexity and change.

Company Benefits:

Medical, dental, and vision insurance
Flexible Spending Account
Life insurance
Disability insurance
Paid parental leave
Paid holidays
Paid sick time
Paid vacation time
Tuition Reimbursement
401(k) retirement plan with 4% employer match
Free eggs!
Opportunities for advancement
Annual Performance Incentives
Culture of Eggcellence

Pete and Gerry’s Organics is and Equal Opportunity Employer. We celebrate diversity and are committed to continually creating inclusive environments for all of our employees.

Pete & Gerry's Organics, LLC

New Jobs

Information Technology Help Desk Technician