Penick Village is looking for a Full Time IT Support Specialist to join our fast-paced IT Team.

Purpose Of Job Position

To provide professional Information Technology support to both residents and team members in their daily use of technology, ensuring reliable operation of devices and systems across the community. This position is responsible for troubleshooting and resolving technical issues, supporting a variety of end-user technologies, and assisting with the maintenance of systems and basic network infrastructure. This role also supports user education and promotes effective, confident use of technology while developing technical skills in systems and networking within a real-world environment.

Job Duties And Responsibilities

The IT Support Specialist is responsible for providing day-to-day technical support to residents and team members while assisting in the maintenance of technology systems across the community. This role supports end-user devices, basic network infrastructure, and ongoing technology initiatives, while delivering a high level of customer service.

End-User Support

Provide in-person support to residents and team members.

Troubleshoot issues with computers, mobile devices, printers, phones, TVs, and cable services.

Assist new residents with technology setup (internet, devices, TV, phone.

Provide basic training and guidance to help users feel confident using technology.

Ensure timely and professional response to support requests and maintain a high level of customer service.

Systems & Device Support

Install, configure, and maintain hardware, software, and user devices across the community.

Manage user accounts, permissions, and access controls across select systems

Network And Infrastructure Support

Support and maintain wired and wireless network connectivity (Wi-Fi, LAN, VPN)

Assist with routers, switches, and connected devices

Perform basic cabling tasks including Ethernet cable crimping, coax termination, and use of network tools (e.g., toner)

Security And Compliance

Support data privacy practices and assist with HIPAA compliance requirements

Projects And Operations

Assist with technology-related projects such as system upgrades, network expansions, and new service installations

Collaborate with the Director of IT and IT team members to support technological needs and improvements

Participate in testing and evaluating new hardware and software solutions

Maintain inventory of IT equipment, devices, and business phones

Customer Service

Ensure timely and efficient response to requests for technical support.

Foster positive user experience by being approachable, responsive, and understanding the unique needs of employees and residents.

Other tasks as determined by the IT Director.

Attend leadership meetings (as needed) as a backup for the Director of IT.

Educational Requirements And Qualifications

Associates degree, certificate, higher education, or documented employment experience history of 1-3 years or more in related technology field.

Basic troubleshooting skills with computers, printers, and common devices

Knowledge of networking and infrastructure and interest in learning systems

Communicate effectively both verbally and in writing with residents and team members.

Must work effectively and relate well with others while exhibiting a professional manner to maintain constructive working relationships.

Good oral and written communication skills.

Penick Village

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IT Support Specialist