About Search Firm

This position is being facilitated by Pathway Talent Solutions Group, a specialized recruitment and talent advisory firm. We partner with organizations to identify, engage, and place exceptional talent. Candidates will be supported throughout the process with clear communication, guidance, and advocacy to ensure the best fit for both client and candidate.

About The Role

ScaleNP is a fractional operations and administration consulting firm that embeds experienced operators inside mission-driven organizations. We are hiring an IT Administrator to provide dedicated technology support to Rooted Life, a healthcare organization based in San Diego, CA.

This is a remote, full-time position. You will serve as the primary IT resource ensuring Rooted Life's staff has reliable, secure access to the platforms and systems they need to operate effectively and serve their clients.

Key Responsibilities

Google Workspace Administration

Manage user accounts, groups, and organizational units
Configure and maintain Gmail, Google Drive, Calendar, Meet, and related services
Enforce security policies, manage access controls, and monitor for compliance
Support onboarding and offboarding of staff accounts

Zoom Platform Administration

Manage Zoom accounts, licenses, and settings
Configure and troubleshoot Zoom Meetings, Webinars, and Phone as applicable
Support staff with Zoom best practices and usage issues

EHR System Administration

Serve as system administrator for the organization's Electronic Health Records (EHR) platform
Manage user access, roles, and permissions within the EHR system
Coordinate with the EHR vendor on system updates, issues, and enhancements
Support clinical and administrative staff with EHR-related questions and troubleshooting

Billing Platforms & Payer Portals

Administer access to billing platforms and payer portals used for healthcare reimbursement
Coordinate user setup, credentialing access, and troubleshooting across payer systems
Maintain accurate records of platform credentials and access permissions
Liaise with billing staff and external vendors to resolve system access issues promptly

General IT Support & Security

Serve as the first point of contact for IT support requests from staff
Maintain documentation for system configurations, access controls, and procedures
Ensure all platforms meet HIPAA compliance and data security requirements
Proactively identify and address technology issues before they impact operations

Qualifications

Required

3+ years of experience in an IT administrator or systems administrator role
Hands-on experience administering Google Workspace
Experience administering Zoom at an organizational or enterprise level
Demonstrated experience with EHR systems in a healthcare setting
Familiarity with healthcare billing platforms and payer portal management
Working knowledge of HIPAA requirements and healthcare data security practices
Strong communication skills; ability to support non-technical users clearly and patiently
Highly organized, self-directed, and able to manage multiple priorities remotely

Preferred

Google Workspace Administrator certification
Experience supporting behavioral health, mental health, or outpatient healthcare organizations
Familiarity with common EHR platforms (e.g., Athenahealth, SimplePractice, Kareo, or similar)
Prior experience in a fractional or multi-client support environment

Compensation & Benefits

Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for professional growth and development

Work Environment

This position operates in a fast-paced, mission-driven healthcare and housing services environment supporting staff who work directly with vulnerable populations.

100% remote
Full-time position
Employed by ScaleNP; dedicated support provided to Rooted Life (San Diego, CA)
Must be available during core Pacific Time business hours

Why Join Rooted Life

At Rooted Life, you’ll be part of a mission-driven team working at the forefront of whole-person care. This role offers the opportunity to make a direct, tangible impact in the lives of individuals who need it most—while helping shape innovative care models that are transforming the system.

Equal Opportunity Employer

Rooted Life is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We encourage candidates from all backgrounds and experiences to apply.

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