Build It Clean. Launch It Right. Scale It Stable.

Creators move fast. But when things break, lag, misfire, or fail to integrate? Momentum stalls.

That's where you come in. You don't just love the launch moment. You love what happens before it.
• The structure.

⏩ The configuration.

The "let's make sure this passes review the first time."

At Passion.io, we're evolving fast - rolling out AI-powered features that accelerate how creators build and scale their apps. And, yes you guessed it. Where speed increases.... Complexity does too.

Which means... This isn't traditional Customer Success either.

This is technical ownership inside a high-growth creator platform. This role exists to guide customers through build → QA → App Store submission → optimisation → long-term stability.

So launches feel smooth, not stressful.

Not Reactive. Reliable.

You don't just answer "how-to" questions.

You diagnose.

You optimize.

You future-proof.

A Day in Your Launch Pipeline

You'll manage aportfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm).

On any given day, you're:

Troubleshooting complex platform configurations
Reviewing integrations and automation logic
Advising on backend setup to support scale
Diagnosing root causes behind feature friction
Guiding creators through technical implementation decisions
Partnering with Product on advanced use cases
Translating technical possibilities into clear action
Escalating technical blockers with structured documentation
Ensuring adoption of SDK updates or platform changes

You're not patching issues. You're engineering smoother outcomes.

🔁 A Week in Your System

Run technical launch-readiness reviews
Review crash logs and performance signals
Identifying recurring friction patterns across portfolios
Escalating true platform issues with clarity and context
Validate new feature releases before wider rollout
Monitor compliance updates from Apple & Google
Documenting technical best practices
Improving implementation playbooks
Supporting expansion conversations with technical credibility
Partnering cross-functionally with Product & Engineering to strengthen platform reliability

This is high-trust. High-context. High-impact.

The Long-Term Architecture

Over time, you will:

Refine technical onboarding playbooks
Reduce bug volume and technical churn drivers through smarter process design
Improve QA and submission workflows
Increase feature adoption through clarity by proactively supporting customers through major version upgrades
Shorten time-to-launch for complex builds
Improve integration success rates
Strengthen scalable documentation systems and internal knowledge loops
Elevate the technical maturity of the creator base

You're not just solving tickets. You're improving the architecture of success.

Requirements
If This Sounds Like You...

Spent at least 2+ years in Technical CSM, Solutions, or SaaS implementation roles
Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms
You're confident discussing APIs, integrations, automation logic
Crafted the art of managing multiple concurrent launches
You've supported customers through platform configuration ↔ translate complexity into clarity
You are structured, analytical, and calm under ambiguity
High-touch customer experience is your zone
You're proud to say, "I have strong written documentation skills"
Your mind is trained to see patterns before they become recurring issues

And... This? ... Mic Drop ! We'd dream to meet you

You've worked in no-code / low-code ecosystems

You're super comfortable with provisioning profiles, certificates, metadata

You understand backend logic even if you're not writing production code

You say, "No Problem" confidently when required to:
• Support Apple App Store / Google Play submissions
• Review logs or crash reports

You enjoy diagnosing systems more than reacting emotionally

You think in workflows, not just conversations

You thrive in fast-moving product startup / scale-up environments

A Quick Reality Check....

This is not first-line support. You won't live in reactive ticket queues.

You'll handle complexity. You'll influence product evolution. You'll build scalable technical systems that reduce friction at scale.

If you love clarity, systems thinking, and platform leverage - You're in the right place.

So... Wondering What Success Looks Like?

You'll know you're crushing it when

Apps launch smoothly with minimal store revisions
Technical escalations decreases, and feature adoption increases across your portfolio
Integration setups are smoother and faster
Creators feel technically confident, supported and operating independently over time
Product improvements are influenced by your insights
Technical reliability drives long-term retention
Documentation is structured and proactive

This is Customer Success - with technical depth ↔ That's leverage. That's scale.

Benefits

Fully remote freedom (work from wherever)

Global Gatherings - Meet the team IRL in epic locations (Croatia, Portugal, Greece... we like good views )

Career Growth - Actual Career Coaching, training, and conferences on us

Autonomy with impact - your thinking directly shapes how creators build and scale

Tech Gear Budget - Because high-performance systems start with yours

Time Off That Counts - 24 paid vacation days + 10 "Celebration Leave" days for the holidays you actually celebrate.

Paid Parental Leave - Because family first, always.

Join a global crew shaping the future of creator-led apps

Your Passion.io Hiring Journey

(So you know exactly what to expect)

We like clarity. And structure. You probably do too

1 Discovery Call: Meet your Talent Guide - Real talk about your experience, how you think, and the kinds of technical problems you enjoy solving.

2 Diagnose & Design: A short, real-world platform scenario where you walk us through how you'd identify root causes, optimize configuration, and future-proof the build. We're not testing perfection. We're looking at how your brain works.

3 Technical Deep Dive: Meet your future Career Coach. We'll explore your systems thinking, escalation judgment, platform fluency, and how you manage complexity across a technical portfolio. This is where depth shows up.

4 Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe.

5 Systems & Scale Meet: We align on technical leverage points, how Technical Success Partnership increases feature adoption and strengthens long-term platform reliability. This is about impact beyond tickets.. About building infrastructure, not just solving incidents.

🔚 Big Picture Conversation: Culture, mission, long-term growth - does this feel like your next chapter?

Transparent. Thoughtful. Structured. Human.

💌 Your "I Was Built For This" Moment Starts... Now.

If you've been waiting for a Customer Success role where:
• You solve complexity with clarity
• Your instinct is to think in workflows, integrations, and optimization
• You influence how a fast-scaling AI-powered platform evolves
• You operate at the intersection of technical depth and real customer impact

Then this isn't "just another" CS role.

Apply.

Show us how you diagnose, prioritize and improve systems.

Let's architect scalable creator growth - the smart way.

Passion.io

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Technical Customer Success Manager (Creator Economy) - Global Remote | SaaS