About Us

PAR Western Line Contractors, LLC (dba QUES), a subsidiary of Quanta Services, Inc. (NYSE: PWR), is composed of some of the most highly qualified professionals experienced in all aspects of engineering, designing, asset management, and construction management for the electric utility and other industries. We are a highly mobile and flexible team with the ability to service every area and region within our customers’ area of operation. With over 700 employees and growing, we have thousands of years of combined electrical utility experience to draw from when committing to provide our clients with a wide range of utility services.

About This Role

The Desktop Support teammate will use knowledge and specialized skills to implement technical solutions, and provide high quality support for computer hardware, operating systems, enterprise applications, and internally developed software, as well as provide testing as needed. The Support Engineer will determine when it is appropriate to deviate from a standard practice to accomplish a desired result, as well as troubleshoot and solve straightforward problems that do not have defined SOPs.

What You'll Do

Ensure infrastructure networking and computing systems remain available during production hours
Setup, maintain, and improve hardware for internal and project related users
Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Participate in or manage local technical projects
Conduct software testing following the internal SDLC and management of related solutions
Maintain or create policies, procedures, and processes
Identify root-causes of operational issues and process inefficiencies
Notify IT Project Managers if any issue is identified with an in-house application
Provide, as needed, project specific duties and responsibilities
All other duties as assigned

What You'll Bring

Proficiency with SQL (creating queries for research and analysis, views, and stored procedures)
Data center infrastructure and facilities experience is a plus. ISP Circuit Procurement
Familiarity with InTune, Entra, inventory management, ManageEngine, and Jira
Ability to explain complex IT concepts in simple terms
Proven ability to work successfully with limited supervision
Impeccable end user communication, with the ability to maintain friendliness and candor through emails and calls
Excellent written and verbal skills
Discipline to ethically handle private data, including financial and/or healthcare data for certain companies
Able to communicate effectively and work in a team setting
Ensure end users are adhering to compliance policies and procedures
Proficient advanced and basic computer skills (Microsoft Office Suite/hardware installation/partitioning etc.)

Education And Experience

Required Education and Experience

High School Diploma or Equivalent

Preferred Education And Experience

Bachelor’s Degree in Computer Science or Equivalent
3+ Years IT Support Engineer or Related Experience

Preferred Licenses/Certifications

CompTIA A+
CompTIA Network+
Cisco/CCNA
Linux
Terraform
Microsoft hardware (installation)
Azure

Supervisory Responsibilities

None

Travel Requirements

Travels: Yes

Percent of time: <30%

Overnight required: Yes

What You'll Get

Pay- $65,000 - $72,000 /Annually *Depending on Experience

Benefits include-- Medical, Dental, Vision, 401K

Our projects are regulated by federal and state laws which require all employees to successfully pass criminal background checks, MVR, and drug tests (post-employment and random testing). The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description is subject to change at any time.

Our Company is an equal employment opportunity and affirmative action employer. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply.

EO/AA/Disability/Veteran Employer

Compensation Range

The anticipated compensation for this position is - depending on experience and qualifications.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.

PAR Western Line Contractors, LLC

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