ADVANCE YOUR CAREER WHILE SAVING LIVES

Location: Oklahoma City, OK

Salary: Competitive pay based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday; some weekends

Hours: 8:00 a.m. to 5:00 p.m.; may vary

Position

The IT Field Services Technician position will provide on-site and remote technical support for all remote OBI donor centers, mobile kits, and coaches. This position will be instrumental in ensuring successful blood drives via continued IT hardware and software support, field deployments and the design, construction and deployment of new generational mobile requirements and equipment.

The IT Field Services Technician position will provide local and remote technical support for Windows based platforms, personal computers, and all peripheral devices. Responsible for operating systems and software that reside on Windows and various database platforms. The successful candidate will understand communication of hardware and software for VPN, LAN/WAN networking, TCP/IP. Responsibility also includes setup and ongoing support for existing center hardware and annual asset refresh.

This position will require occasional tasks that are assigned directly from IT Strategy & Logistics Leadership to include IT Procurement, IT vehicle maintenance, OBI cell phone distribution and other duties as assigned

This position will assist with IT Strategy & Logistics and IT Field Service activities consisting of receiving assignment of help tickets, conversing with ticket requestor, issue determination / resolution, satisfaction follow up, and ticket closure.

This self-starter will possess the ability to communicate effectively at all levels in a professional, fast-paced environment, demonstrating technical knowledge, problem-resolution skills, and a responsive, service-oriented work ethic.

Qualifications

Requires High school degree, GED or equivalent
Must be 21 years of age or older
Must have a valid drivers license
Must be ablet to provide MVR with zero points and no moving/traffic violations in the past 3 years
Three year's experience with IT frontline support including experience and/or training
Requires an understanding of operating systems, software and hardware
Ability to provide local and remote technical support to both a LAN/WAN environment for computer hardware and software, to include security, configuration, installation, troubleshooting, and maintenance of computer hardware and software components
Ability to assist and train others
Technical knowledge and problem resolution skills
Strong analytical skills
Ability to develop and implement written documentation and procedures
Service oriented; self-starter; takes ownership; willing to take on additional responsibility
Responsive; strives for excellence; ability to interact and communicate effectively
Ability to work independently as well as part of a team
Willingness to expand knowledge base and skills

Primary Responsibilities

The IT Field Services Technician performs a variety of responsibilities, including:

IT Field Services Functions

IT support for all OBI remote sites
On-site IT support for large blood drives
Mobile kit and coach maintenance
IT Field Services projects and implementations
Repairing hardware and completing RMAs
OBI construction and remodeling projects to include design, preparation, staging and implementation of all IT infrastructure
Coordinate with vendors and internal departments to deliver projects
Provide feedback on systems operations and the successful builds for all new endpoint images
The successful candidate in this position will require a passion for OBI's overall mission, ability to quickly change direction, be highly flexible, self-motivated and willing to provide clear feedback to management

Secondary Responsibilities

As required, perform other departmental functions during an employee's absence and/or to support departmental requirements
Perform additional responsibilities as requested
Will require infrequent overnight travel

General Functions

Creates a friendly open relationship between team members by ensuring that all team members are working in a cohesive way
Participate in all phases of the system development life cycle
Create and conduct presentations
Work with Quality team to ensure seamless move of applications to production
Simultaneous engagement of multiple projects
Manage special projects
Prioritize assignments based on business needs
Recognize and build strong relationships with business users and IT team
Present a positive professional image
Look for and recommend ways to obtain synergy between projects, business functions, and technology
Communicate written and verbal with Business users and IT
Engagement of multiple projects at the same time
Follow IT industry standards and trends
Ability to clearly communicate technical concepts to non-technical staff
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

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