Overview

We are seeking a dedicated and skilled individual to join our team in a vital position within our IT support department. This is an excellent opportunity for someone looking to develop their career in technology and provide exceptional service to our users.

Key Responsibilities

Provide first-line support to users experiencing technical issues.
Diagnose and resolve hardware and software problems.
Assist with the setup and configuration of new devices and software.
Maintain an inventory of IT assets and ensure compliance with security policies.
Document issues and solutions in the support ticketing system.
Collaborate with other IT team members to improve service delivery.
Conduct user training sessions on new technologies and procedures.

Requirements

Proven experience in a help desk or technical support role.
Strong understanding of computer systems, mobile devices, and other technology.
Excellent communication skills, both written and verbal.
Ability to troubleshoot and resolve issues efficiently.
Familiarity with remote desktop applications and help desk software.

Nice to have

Certifications such as CompTIA A+, Network+, or similar.
Experience with customer relationship management (CRM) software.
Knowledge of ITIL framework.
Basic networking knowledge.

Ortomedic

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