Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop

software/ applications

Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop ,

Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized

peripheral equipment and devices

Perform general preventative maintenance tasks on devices and software
Enroll, configure, and manage Windows, iOS, Android, and macOS devices using Microsoft Intune

(MDM

To follow and execute instructions provided by Subject Matter Experts
Provide L1 support for AV equipment including meeting room displays, projectors, cameras,

microphones, speakers, and control panels

Provide onsite hand and eye support to Client / Customer Install, upgrade, support and

troubleshooting of devices in Network and Compute environment

To assist users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or

permanent fixes with the aim of restoring service to the customer as soon as possible; escalating

incidents to other support teams where necessary

To accurately record, update and document requests using the IT service desk system
To maintain a first class level of customer service ensuring that all customers are treated

efficiently and in an appropriate manner

Maintain excellent verbal communication skills with the ability to communicate effectively with

technical and non-technical colleagues at all levels in the organization

To be a highly motivated team player with the skills and ability to manage changing priorities
To create, maintain and publish relevant support documentation in order to assist all End Users

with the quick resolution of their incidents and service requests and enable users to become more

self-sufficient

Be willing to attend training as necessary to keep up to date with the latest technology and

internal system processes

To attend training courses as identified and agreed for appropriate development
To contribute towards reporting as per client / customer requirement
Any other tasks as assigned and within the skillset of the person

Skills: hands & feet support,desktop support / it support engineer,data center & infrastructure,networking basics:,office 365 support,imac (install, move, add, change),l1 network troubleshooting,hardware troubleshooting,cabling: sfp, fiber, ethernet, patching, labeling,rack and stack / server mounting,dc operations (compute, storage, backup),asset management / it inventory

Oikotechno Japan Co., Ltd

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IT Field Engineer (Desktop & DC Hands-and-Feet Support)