Summary

There is one vacancy available in one of the following potential duty locations: Fort Collins, Colorado and Kansas City, Missouri

This position is located at Office of the Chief Information Officer, Infrastructure Operations Division.

This is not a remote position. You will be required to be in your duty station office per CEC telework policy.

Duties

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As an Information Technology Specialist, you will:

Prepare and present briefings to senior management officials on complex and sometimes controversial issues.
Provide on-call tier 3 support for applications with availability requirements beyond normal business hours.
Manage and support IT hardware such as Cisco UCS systems, Nutanix hyper-converged solutions, and traditional stand-alone server hardware (such as HP, Dell, Sun, IBM server/blade chassis).
Collaborative with other division or cross-division staff to produce solid designs for enterprises solutions to meet customers' needs within End User Computing environment.

Requirements

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Conditions of employment

Key Requirements:

Please refer to "Conditions of Employment."
Must be a U.S. Citizen or U.S. National.
CEC offers alternative/flexible/telework schedules for eligible position.
All new hires will be required to comply with federal ethics laws. A review of financial or other interests may be conducted to determine if they create any real or apparent conflict of interests with official job duties.

Qualifications

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience

Specialized Experience for the GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes:

Demonstrating systems administration on Linux and Windows servers with experience in IT disciplines (such as provisioning routine configuration, installation, vulnerability management, and reconfiguration of database and related products); AND
Supporting incident resolution (examples include using service desk ticketing tools such as ServiceNow or Remedy, troubleshooting and resolving problems directly and when needed, assisting and providing direction to junior support staff for escalated issues); AND
Experience automating IT operational processes, reducing manual intervention and improving overall system efficiency ( examples include Ansible, Puppet, Chef, or scripting languages like Python and PowerShell)

In addition to meeting specialized experience, at the GS-13 level, individual must have the IT-related experience demonstrating each of the following competencies:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

5.Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations

6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

7.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

8.Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

9.Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Education

This job does not have an education qualification requirement.

Additional information

OTHER INFORMATION:

We may select from this announcement or any other source to fill one or more vacancies.
This is a non-bargaining unit position.

CONDITIONS OF EMPLOYMENT:

All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
A one year probationary period may be required.
Must successfully complete a background investigation.
Pass a pre-employment security investigation
Public Trust - Background Investigation will be required.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service Systemor are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Must be able to lift up to 50 pounds.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Our comprehensive benefits are very generous. Our benefits package includes:

Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.

Learn more about Federal benefits programs at: USAJOBS Help Center - Benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Office of the Chief Information Officer

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Information Technology Specialist