Your Role:

In Person: The position requires you to be in-person at our Orem, UT office

The Company You’ll Join

OCD Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.

Our Investment in You

A competitive base salary
401k match
Core benefits: medical/dental/vision, with the company contribution to medical benefit for employees and their dependents
Company-paid employee life insurance
Voluntary benefits
Paid time off includes 15 days of PTO, 5 days of sick time, and 9 paid company holidays
Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

The Purpose of Your Role

The IT Systems Engineer is a hands-on technical role responsible for supporting and improving a modern Microsoft-based infrastructure. This role focuses on day-to-day operations, troubleshooting, and contributing to projects that enhance system reliability, security and performance. This role is ideal for someone with a solid foundation in systems administration who is looking to grow their skills in cloud technologies, automation and modern IT practices. You should be comfortable working in a fast-paced, entrepreneurial environment that is goal-oriented and emphasizes accountability for delivering results.

Success Indicators/KPIs

SLA Adherence > 90% of SLA
On-call response is 100% within SLA
CSAT > 90% positive
IT Knowledge sharing – at least 1 session/month
Daily/Weekly reporting will be captured automatically through service management platform
- Monthly reporting
  - Projects/milestones accomplished
  - Ways you’ve standardized, consolidated, modernized
  - Risks/Recommendations
    - Capacity concerns
    - Security gaps
    - Technical debt

Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.

Core Competencies

Working knowledge of Microsoft-based infrastructure, including Windows Server, Microsoft 365, Entra ID, and Azure
Strong troubleshooting and problem-solving skills with a focus on root cause analysis and long-term resolution
Ability to participate in projects and deliver results in a fast-paced environment
Understanding of IT service management best practices and concepts (incident, problem, asset, and change management)
Effective communication and ability to work consultatively with technical and non-technical stakeholders
Ability to prioritize and manage competing demands across operations
Commitment to continuous improvement, including automation, process optimization, and modernization
Strong documentation practices, including system design, processes, and procedures
Security and risk awareness, with the ability to identify vulnerabilities and implement remediation
Willingness to learn and adapt in a fast-paced environment

Core Responsibilities

Technical skills and understanding of Windows based environments (cloud and on-prem), Entra ID and Microsoft 365 (Exchange Online, Teams, SharePoint); designing, implementing, and testing hardware and software across a distributed, multi-site environment
Demonstrated ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, define requirements, present options/recommend solutions, follow-up, and customer-focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities
Participation in projects and partner with stakeholders to ensure successful delivery
Provide support and procure/ship equipment to various locations and remote users
Serve as a technical escalation point, including analyzing root cause
Create or update topology, process, and procedure documentation
Participate in an on-call rotation for escalated issues
Demonstrates professional maturity through giving and receiving constructive feedback
Provide guidance and knowledge sharing to other team members as needed
Contribute to the evolution and modernization of the IT environment
Adheres to all company policies and procedures
Other duties as assigned

The Skills And Expertise You Have

Bachelor’s Degree with Technical Competencies and 3 years of industry experience OR 5 years of industry experience
Working knowledge with Windows servers and Microsoft services (Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint), including fine-tuning and elimination of single points of failure.
Experience managing and troubleshooting AD, DNS, DHCP
Experience planning and executing hardware upgrades across a distributed, multi-site environment
Experience leveraging service management best practices in service improvement, asset management lifecycle, and change management
Experience evaluating, testing and implementing new technologies
Strong troubleshooting skills
Broad understanding of multiple technology areas (Windows, Entra ID, AD, GPO, Networking, etc.)
Understanding and basic experience with scripting, including PowerShell
Experience following change control processes
Must be punctual and maintain excellent attendance
Organized, detail-oriented, takes the initiative, and completes job responsibilities independently
Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
Thrives in a changing work environment, including inside, outside, and loud noise level

Preferred Qualifications And Experience

Experience in multi-site or distributed locations
FreshService experience
Meraki networking experience
Relevant Microsoft certifications (or progress towards them)

Disclaimer

OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational, and recreational programs.

OCD Anxiety Centers

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IT Systems Engineer