Employment

IT Assistant

Organization

The Vilcek Foundation

Type

Full-Time

Salary

$85,000 to $90,000

/ Yearly

Four-day Week

No

The Vilcek Foundation is seeking an IT Assistant to lead day-to-day support of the foundation’s Salesforce database, knowledge management practices, and digital systems, while also supporting core information technology services across the organization. This position is designed to strengthen internal data operations, user support, and technology infrastructure, working under the supervision and direction of the Director of Digital.

The ideal candidate is a skilled technology professional with a strong support mindset, committed to reliable systems, data stewardship, and user assistance. Responsibilities include maintaining IT systems, managing the Salesforce database, and providing technical support to staff. The candidate should excel in help desk support, with experience in relational databases, cybersecurity, and project coordination, and thrive in a collaborative, mission-driven environment.

About The Vilcek Foundation

The Vilcek Foundation raises awareness of immigrant contributions in the United States and fosters appreciation of the arts and sciences.

The Vilcek Foundation was established in 2000 to amplify the diverse ways immigrants and cultural leaders enrich artistic and scientific communities in the United States. Since its formation, the foundation has awarded over $17 million in prizes and grants to foreign-born individuals and like-minded organizations committed to progressing our society.

Responsibilities

Salesforce and Knowledge Management

Serve as an administrator and day-to-day point person of the foundation’s Salesforce database, maintaining accurate, current contact, organizational, and program records.
Create, maintain, and optimize Salesforce reports and dashboards to support leadership, programs, and operations.
Support Salesforce-based processes for grants, prizes, communications, campaigns, and institutional knowledge management.
Provide training, documentation, and ongoing user support for Salesforce and knowledge management tools.
Serve as the liaison with Salesforce consultants, vendors, and partners to coordinate system support, security updates, and platform enhancements.

Operational Support

Serve as the primary point of contact for staff technical support, providing timely assistance and training.
Manage the help desk system, logging, prioritizing, and resolving support tickets and requests across all intake channels.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, cloud applications, software, and networked equipment.
Maintain and audit an accurate inventory of all technology assets and equipment.
Build, test, and deploy system configurations across supported platforms and operating systems.
Assist in documenting technology budgets, subscriptions, renewals, and contract billing.

Information Technology

Assist with IT strategy and capacity planning to meet future technology and infrastructure needs.
Support the development, documentation, and execution of business continuity and disaster recovery plans and respond to incidents in accordance with established protocols.
Support the implementation of new systems, platforms, and hardware installations, coordinating with internal stakeholders and vendors as needed.
Maintain current knowledge of hardware, software, and cloud subscriptions, and assist with device and application provisioning, onboarding, and offboarding.
Track and document the full hardware lifecycle, including procurement, deployment, maintenance, repair, and retirement.
Recommend, schedule, and perform device and peripheral upgrades, repairs, and replacements, and coordinate with external support providers when required.

Other General Requirements

All staff members are expected to provide general support to the President as needed.
All staff members are expected to ensure that all forms of communication are handled in a professional and accurate manner.
All staff members are expected to perform additional duties as assigned.

Minimum Qualifications

Bachelor’s degree in a related field or equivalent professional experience.
Minimum of two (2) years of hands-on experience administering and supporting Salesforce in a professional or nonprofit environment, including experience with Salesforce Nonprofit Cloud and the Grantmaking platform.
Minimum of two (2) years of experience in an IT support role within an environment primarily using Apple products and operating systems.

Preferred Qualifications

Proficiency with Apple products and operating systems, including macOS, iPadOS, and iOS, and experience administering cloud-based applications and services.
Familiarity with systems and services such as Jamf, Freshservice, Synology, Savant, Apple Business Manager, CrashPlan, Amazon Web Services, Cortex by Orange Logic, Microsoft Office 365, Google Workspace for Nonprofits, Dropbox Teams, and Adobe Creative Cloud.

Knowledge And Skills

Excellent communication and interpersonal skills, with the ability to train and support users at varying levels of technical proficiency.
Ability to manage external vendors and technical partners, including coordinating support, updates, and system enhancements.
Strong analytical, organizational, and documentation skills, with attention to data quality and process improvement.
Demonstrated ability to learn and support new software platforms quickly and effectively.
Ability to work independently and collaboratively in a team-oriented, mission-driven environment.
A strong interest in and alignment with the Vilcek Foundation’s mission.

Physical Requirements

This position is primarily a sedentary role performed in an office environment. The individual in this role may be required to move throughout the office to support staff and to access files, equipment, and technology resources. The position may occasionally require lifting, moving, and setting up IT and office equipment weighing up to 50 pounds. The Vilcek Foundation is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its programs, and operations. As part of this commitment, the foundation will ensure that persons with disabilities are provided reasonable accommodations.

Our Benefits

Dental & Vision Reimbursement Plan
Flexible Spending Account
Tuition & Student Loan Reimbursement
401k and Employer Match
Generous Vacation
Life Insurance
Paid Holidays
Professional Development

Compensation

Annual salary $85,000 – $90,000 commensurate with experience.

How To Apply

Please email your cover letter and resume as a single PDF to humanresources@vilcek.org.

The Vilcek Foundation is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. The Vilcek Foundation prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, sex, religion, national origin, age, sexual orientation, physical ability and neurodiversity status, ethnicity, gender identity or expression, marital status, pregnancy/parenthood/familial status, domestic partnership status, genetic predisposition or carrier status, military status or any other characteristic protected by law. The foundation conforms to the spirit as well as to the letter of all applicable laws and regulations.

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