NSB Omega is searching for a Hep Desk & Support Specialist for our Client in Quintana,TX.

Assignment Description

Position Summary:

Provide timely and professional resolution of user requests for help and other services, provide technical support for end users and prepare hardware for new employees and contractors. Assist in the creation and upkeep of IT documentation and procedures and other knowledge repositories. Contribute to the development of policies pertaining to the help desk and desktop support. This is a hands-on position that involves working in a team-oriented and client-centered environment.

Primary Duties And Responsibilities

Utilize in house Help Desk solution to record, update and document requests using the IT service desk system and to ensure that user requests are handled promptly and that users are satisfied with resolutions
Work across multiple locations to support a wide range of users
Work with others on the Help Desk & Desktop Support team to provide backup when gaps in coverage occur, including traveling to the terminal if needed
Provide end-user support in-person or remotely by phone, email or remote support tools assist to resolve software and hardware based technical issues on desktops, laptops, handheld devices, printers etc.
Maintain expectations of support requestors around ETA, any impacts repairs may have and follow up to ensure issue resolution
Escalate issues outside area of expertise to a subject matter expert (SME) when applicable
Assist in ensuring data backup and integrity
Help ensure that spare parts inventory is maintained at each FLNG site (HQ, plant) by complying with inventory control practices. Employ housekeeping practices to ensure that storage areas are tidy, accessible and items can be found with ease
Update logs of disposed hardware
Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to -maximize end-user productivity
Create, update, and maintain documentation as required and maintain Help Desk Scenarios procedures for troubleshooting
Adhere to all IT policies

Minimum Qualifications And Experience

Must be legally entitled to work in the United States
Must be Local, Role is on site
Must have or be able to acquire a Transportation Worker Identification Card (TWIC)
Computer Service (3+ years)
Customer Support (3 + years)
Enterprise Support Experience (3+ years)
Help Desk Systems Administration (3+ years)
Minimum 2-year degree (preferably in Computer Science) or alternately 2 years experience

Preferred

Plant-site experience
Microsoft Certified Professional ? MCITP or higher
A+ Certification

External Relationships

Dell
Lenovo
Honeywell
Cisco
Open Text
AT&T
Microsoft
CDW
Verizon
GoToAssist

Environmental/Working Conditions

Operates in a professional office environment within or outside of an industrial plant environment
Routinely uses standard office equipment such as computers, phones, photocopiers w/scanner and fax, and filing cabinets

Physical Expectations

The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

Primarily a typical office environment
Stand and/or sit continuously and perform job functions for a full shift
Ability to move throughout all areas of the facility
Able to wear all necessary PPE equipment to perform job functions
Physically able to walk, stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle and move items weighing up to 50 lbs. without assistance
Visual acuity corrected to perform job functions
Ability to distinguish color to perform job functions
Exposure to indoor and outdoor weather conditions
Possible exposure to hot, cold, wet, humid or windy weather conditions
Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distraction
Exposure to moving mechanical parts and electrical circuits
Ability to drive to other Company work locations as required

HSE Roles And Responsibilities

Support the policies, efforts, and programs of Freeport LNG Health, Safety and Environmental (HSE) Management System. Actively participate in the HSE Management System Policies. Ensure that HSE concerns are given priority in all activities completed within their area of responsibility. Implement routine inspections to ensure safe operating conditions.

Duration

1 Year(With Possibility of Extension)

Location

Quintana, TX

NSBOmega Guyana Inc.

New Jobs

Help Desk and Desktop Support Specialist