IT Support Specialist

Location: Onsite Greater Chicago Area

Our client is looking for a hands-on IT Support Specialist to support daily IT operations for a fast-paced, field-driven organization. This role is perfect for someone who enjoys solving technical issues, supporting end users, and improving IT processes in a collaborative environment.

You’ll play a key role in help desk support, endpoint management, onboarding/offboarding, and overall service delivery while working closely with employees across multiple locations. This is a highly visible role with opportunities to contribute to operational improvements and technology initiatives.

What You’ll Do:

Provide day-to-day IT support for end users across multiple locations
Manage and resolve help desk tickets in a timely manner
Support and maintain tools such as Google Workspace, Freshservice, Intune, and RMM platforms
Assist with endpoint deployment, device setup, imaging, and lifecycle management
Handle user onboarding and offboarding, including account provisioning and access management
Troubleshoot hardware, software, network, and mobile device issues
Support distributed and field-based employees with remote troubleshooting and technical assistance
Maintain accurate documentation for IT processes, systems, and support procedures
Coordinate with vendors and internal teams to resolve technical issues and improve service delivery
Contribute to process improvements that enhance the overall user experience

What We’re Looking For:

Experience in IT support, help desk, or end-user support environments
Strong troubleshooting skills across hardware, software, and user support
Experience supporting Google Workspace environments is required
Familiarity with Microsoft Intune, Freshservice, or remote monitoring/management tools preferred
Experience supporting mid-sized organizations or distributed workforces is a plus
Strong communication and customer service skills
Ability to prioritize tasks and work effectively in a fast-paced environment
No prior management experience required

Why Join?

Opportunity to make a direct impact within a growing organization
Collaborative and supportive team environment
Exposure to modern IT tools and technologies
Stable organization with long-term career growth opportunities
Hands-on role with variety and visibility across the business

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