Who We Are

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: IT Support Specialist

Location: Mansfield, MA

Hours: Full Time

Salary Range: $75,000-$85,000/yr (Commensurate with Experience)

Pay Frequency: Weekly – Direct Deposit

What We Offer You

Generous Compensation & Benefits Package
Health, Dental & Vision Insurance
Company-Paid Life Insurance
401(k) Savings Plan
Paid Time Off: Vacation, Holiday, Sick Time
Employee Assistance Program (EAP)
Career Growth Opportunities
Various Employee Perks and Rewards

Job Summary

The IT Support Specialist is responsible for ensuring the reliability, performance, and usability of business-critical applications and infrastructure. This role owns incident and request resolution for assigned applications and systems, partners with business owners and vendors on enhancements, and drives service quality through proactive monitoring, documentation, and continuous improvement. They install and configure hardware and software, resolve technical issues, participate in projects and complete assigned deliverables. The analyst will be a key liaison between end users, IT, and third-party providers, helping the organization meet SLAs and deliver excellent colleague experience.

Essential Functions

Troubleshooting and Problem Solving: Identify, diagnose, and resolve hardware, software, and network issues.
Installation and Configuration: Install, configure, and maintain computer hardware, software, and networks.
Monitoring and Maintenance: Monitor system performance, maintain computer systems and networks, and ensure efficient operation.
Support and Assistance: Provide technical support to colleagues, respond to support requests, and assist with new software and hardware deployments.
Documentation: Document issues, solutions, and procedures.
Communication: Communicate effectively with colleagues, and management about technical issues and solutions.
Continuous Learning: Stay up to date with new technologies and best practices.
On-Call/After-Hours: Participate in an on-call rotation to support priority incidents and scheduled releases outside business hours.

Work Environment

This job operates in a professional office environment.

Physical Demands

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. The colleague is frequently required to sit, stand, walk, use hands to handle or feel; and reach with hands and arms. The position requires auditory & visual skills and the ability to follow written & oral instructions and procedures.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Required Education And Experience

1-3 years’ experience in application support, systems analysis, or IT operations.
Strong understanding of computer hardware and software.
Ability to diagnose and resolve technical issues efficiently.
Ability to clearly communicate technical information to colleagues.
Ability to provide friendly and helpful assistance to colleagues.
Ability to analyze problems and identify solutions.
Ability to prioritize tasks and meet deadlines.
Ability to learn and adapt to new technologies and situations

NEXDINE Hospitality

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IT Support Specialist