Desktop Support Technician

Remote | Product and Development | Full-Time

Who We Are

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

Position Summary:

Join our IT team as an IT Support Engineer providing comprehensive technical support to our growing organization. You'll deliver both on-site and remote support with emphasis on 8x5 on-site presence at our Nashville headquarters, ensuring seamless technology operations for all employees across hardware, software, and infrastructure systems.

Key Responsibilities

Provide on-site technical support at Nashville HQ during business hours (8x5 schedule)
Deliver remote support to distributed team members across multiple time zones
Install, configure, and maintain end-user computing devices (laptops, desktops, mobile devices)
Manage Windows and macOS environments including system updates and security patches
Support Microsoft 365 applications, collaboration tools, and productivity software
Troubleshoot network connectivity issues and coordinate with network vendors
Maintain inventory of IT assets and equipment lifecycle management
Image and deploy new employee workstations using standardized configurations
Provide technical support for conference rooms, AV equipment, and collaboration tools
Document support procedures and maintain knowledge base articles
Escalate complex technical issues to appropriate teams or vendors
Support security initiatives including endpoint protection and compliance scanning
Assist with IT onboarding and offboarding processes

Required Qualifications

3+ years of experience in IT support or help desk environments
Associate degree in Information Technology or equivalent experience
Strong knowledge of Windows 10/11 and macOS operating systems
Experience with Microsoft 365 administration and troubleshooting
Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Hardware troubleshooting skills for desktops, laptops, and mobile devices
Excellent customer service and communication skills
Ability to work independently and prioritize multiple support requests
Experience with IT service management tools (ServiceNow, SolarWinds, Jira Service Management, etc.)

Preferred Qualifications

Professional certifications (CompTIA A+, Network+, Microsoft certifications)
Experience with endpoint management tools (Microsoft Intune, JAMF)
Knowledge of Active Directory and group policy management
Understanding of cybersecurity best practices for endpoint protection
Experience supporting remote workforce and collaboration technologies
ITIL Foundation certification or familiarity with ITIL processes

WE OFFER

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $60,000 to $65,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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