Norwich, New York

Williamsville, NY

Full time

JR4973

Pay Range: $23.18 - $30.91

The Business Banking Loan Administrator provides ongoing customer service and documentation support acting as the Business Bankers, Branch Teams and Commercial Lenders liaison on assigned loan approvals, providing professional and superior service to external and internal customers to ensure data accuracy, avoid losses and reduce undue risk. The Business Banking Loan Administrator is responsible for handling commercial loans by providing review of transaction structure, determining pertinent information to gather from a variety of sources, coordinating preparation and review of loan documentation, and ensuring bank policy and regulatory compliance. This is a secondary level position within the Business Loan Center under direct supervision of the Business Banking Center Manager that involves elevated commercial lending experience; and, the candidate must demonstrate good problem-solving skills, customer service and transaction processing experience, and the ability to multi-task, and attention to detail.

Education and Experience:

Associate or bachelor's degree in business or accounting preferred.

Experience in Commercial, Credit, Retail, or Banking Operations preferred.

Skills and Abilities:

Strong listening and communication skills with the ability to deliver quality customer service to both internal and external customers in a fast-paced, ever-changing environment.

Previous experience relating to customer service and transaction processing.

Strong competency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams).

Tasks Performed:

20% - Responsible for ensuring compliance with all aspects of applicable regulations and procedures

25% - Responsible to review loan approval and perform post-approval due diligence to ensure all compliance requirements are met and loan adheres to bank policies and procedures. Gather additional documentation and order third party reports as required by loan approval to meet loan terms and conditions including collateral quality, LTV etc. Review business entity and organizational documents to ensure the entity is in good standing and identify authorized signers.

25% - Collaborate with Relationship Manager, Business Bankers, Branches and Attorney, as applicable, to facilitate loan closings. Complete and review LAR for accuracy ensuring proper loan documentation is produced; Upload all documentation into the electronic file system and ensure original required documents are kept according to retention policy. Monitor document exceptions and follow up to ensure resolution. Responsible for confirming loans are properly disbursed such as payoffs, wire transfers, and official checks in accordance with the Loan Closing Statement/Disbursement Authorization.

1 5% - Responsible for maintaining customer service activities, including direct contact with borrowers, attorneys, insurance agents and other vendors, to ensure receipt of updated documentation to maintain loan and credit file. Process renewals, maturities, as received from PRA underwriting team. Acts as a liaison between the customer and subject matter experts to research, resolve and expedite problem resolution for loan servicing issues in conjunction with Business Support Team.

10% - Perform general administrative duties, such as maintaining electronic loan files, ensuring all physical loan files are provided for vault storage, general office duties, and distributing mail.

5% - Other duties as assigned

Physical Requirements:

Communicate effectively with internal and/or external customers

Stationary 75% of the time or greater

Move objects up to a maximum of 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.

Parental Leave: Six weeks of paid leave at 100% of your salary.

Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.

Dental and Vision Coverage: Ensuring your overall health and well-being.

Flexible Spending Accounts: For healthcare and dependent care expenses.

Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.

Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.

Voluntary Benefits: Including hospital, accident, and critical illness coverage.

Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

Adoption Assistance: Supporting your growing family.

Tuition Reimbursement: Invest in your education and career growth.

Employee Assistance Program (EAP): Access to support and resources.

Pet Insurance: For all your furry friends.

Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.

Dental and Vision Coverage: Ensuring your overall health and well-being.

Voluntary Benefits: Including hospital, accident, and critical illness coverage.

Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

Paid Sick and Safe Leave: For your health and safety.

Employee Assistance Program (EAP): Access to support and resources.

Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEO is the Law Poster Supplement

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\%20English\formattedESQA508c.pdf)

Family Medical Leave Act (FMLA) Poster

Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.

NBT Bank

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