Information Technology Manager

Applications: Only complete applications will be reviewed.

a. Cover Letter: Please provide a cover letter addressing education, experience, qualifications, and skills noted on this vacancy. Please review the salary range noted on this vacancy and provide your expected compensation requirements, and confirmed residency in the Virginia, Maryland, and Washington, DC area, residency with the ability to respond to on-premises calls to resolve/trouble shoot IT requirements.

b. Resume: Provide a resume that covers your education, IT certifications, IT knowledge, skills and abilities, and your interpersonal skills in providing critical IT Manager services to an organization with less than 100 employees, with IT environments both on-premise and in the AWS cloud.

c. References: Provide three employment references that could speak about your IT qualifications and experiences delivering solutions in complex private sector or non-profit organizations.

d. Please attached your complete application package here in Indeed.

Location: Roslyn, Arlington, Virginia

Status: Hybrid Role

Background:

The National Veterans Legal Services Program (NVLSP) is a high-impact national nonprofit veterans service organization based in Arlington, VA. Established in 1981, NVLSP's mission is to ensure that the government delivers to our nation’s 18 million veterans and active-duty personnel the benefits to which they are entitled due to the disabilities that resulted from their military service.

To this end, NVLSP and its attorneys provide free legal representation to veterans and surviving family members before the U.S. Court of Appeals for Veterans Claims (CAVC) and other federal courts, the Board of Veterans' Appeals, and VA regional offices. NVLSP often serves as amicus or lead counsel in impact litigation throughout the United States. In addition, NVLSP trains hundreds of other lawyer and non-lawyer advocates in veterans/military law and publishes advocacy materials to assist these advocates in their representation of veterans, service members, and their families. NVLSP wrote the book on veterans’ law, The Veterans Benefits Manual, the nation's first veterans law treatise. NVLSP’s pro bono program Lawyers Serving Warriors® (“LSW”) provides free legal representation, through a nationwide pro bono network of private law firms and corporate legal departments, to disabled active duty personnel and veterans and their families.

Position Overview: NVLSP is seeking an experienced Information Technology (IT) Manager to handle the day to day and/or IT project requirements (Tiers 1-3) to support an organization with under 100 users dispersed in over 25 states in the U.S. operating under the AWS cloud infrastructure with back up on-premises systems/services in Arlington, VA. This role is responsible to handle our organization’s IT operations, cybersecurity, vendor management where applicable, and general to more in-depth technology handling and administration ensuring system reliability, availability, security, and compliance with industry best practices. The IT Manager plays a critical administrator role in maintaining enterprise mission-critical systems and supporting a U.S. wide dispersed workforce.

This position offers a unique opportunity to administer and secure a mission-driven IT environment while working closely with leadership, external vendors, and the general workforce.

Key Responsibilities:

IT Operations & Infrastructure

· Oversee all NVLSP hardware, software, and network systems, including lifecycle and asset management

· Manage hybrid infrastructure (AWS cloud + on-premises systems) ensuring high availability and performance

· Administer Microsoft 365, Azure, Active Directory, and Windows environments

· Maintain and enhance NVLSP’s virtual desktop environment (AWS WorkSpaces)

Cybersecurity & Compliance

· Implement and enforce IT security policies, access controls, and acceptable use standards

· Lead remediation efforts based on penetration testing findings and security audits

· Ensure implementation of cybersecurity best practices including:

· MFA enforcement

· Network segmentation

· Encryption standards

· Continuous monitoring and alerting

· Strengthen proactive monitoring and threat detection capabilities

Disaster Recovery & Business Continuity

· Maintain and execute the NVLSP IT Disaster Recovery Plan (ITDRP)

· Ensure systems meet recovery objectives (target: <24-hour recovery time)

· Lead recovery efforts during outages including activation, recovery, and reconstitution phases

· Coordinate with vendors and leadership during system disruptions

IT Support & Service Delivery

· Provide Tier I–III technical support to staff across multiple states

· Manage IT service desk operations (Freshdesk or similar platforms)

· Troubleshoot hardware, software, network, and VoIP issues

· Support conference room A/V and communications systems

Vendor & Project Management

· Manage relationships with IT vendors (e.g., AWS partners, network/security providers)

· Oversee IT projects including planning, budgeting, and execution

· Negotiate vendor contracts and monitor service delivery performance

Network & Systems Management

· Administer firewalls, VPNs, switches, and network infrastructure

· Maintain secure connectivity between on-prem systems and AWS cloud

· Support VoIP systems and telecommunications infrastructure

Budget & Strategic Planning

· Assist with development and management of the annual IT budget

· Identify opportunities for cost optimization and system improvements

· Align IT strategy with organizational goals

Required Qualifications

Education & Experience

· Bachelor’s degree in Information Technology

· Minimum 5+ years of IT systems administration experience

· At least 5+ years managing cloud infrastructure (AWS)

· Experience supporting organizations with hybrid and remote work environments

Technical Expertise

· Microsoft 365, Azure, Active Directory, and Group Policy

· AWS services (EC2, S3, VPC, CloudWatch, WorkSpaces, etc.)

· Windows Server (2019/2022) and Windows 10/11 environments

· Networking (firewalls, VPNs, switches, VLANs)

· Virtualization (VMware, Hyper-V) and/or containerization (Docker, ECS/EKS)

· ITSM platforms (Freshdesk, ServiceNow, etc.)

· VoIP and A/V systems

· Current valid IT certifications preferred for example AWS Solutions Architect or SysOps Administrator, CISSP, CISM, or Security+ / CASP+, CCNA or Network+

Opening/Closing Date: Available immediately; closes when filled.

Schedule/Location: The IT Manager must be a resident of Virginia, Maryland, or Washington DC and be able to work a hybrid schedule remote and on premises. The NVLSP corporate office is located in Rosslyn, Arlington, Virginia 22209 less than 5 blocks from the Roslyn Metro Station.

Salary and Benefits: NVLSP offers a comprehensive benefits package, including health coverage, retirement contributions, and generous leave policies. As a nonprofit organization, we are committed to offering competitive compensation within our budget (salary commensurate with qualifications and veterans law experience) while providing meaningful, mission-driven work and strong professional development opportunities.

Background Investigation: This position requires the full standard commercial background investigation due to the sensitivity of this position and the fact that the selected applicant is part of the NVLSP Operations Team. The commercial background investigation includes a credit check, education and IT certifications verification, employment history verification, and criminal and administrative legal court checks.

All applications will be reviewed in confidence.

NVLSP is an equal opportunity employer.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan

Compensation Package:

Performance bonus
Profit sharing
Yearly bonus
Yearly pay

Schedule:

Monday to Friday
On call
Weekends as needed

Application Question(s):

Are you authorized to work in the U.S.?
Are you a resident of Northern Virginia, Maryland, or Washington DC and can work both on site from Roslyn Arlington VA and remote?
Do you have a bachelor degree in Information Technology from an accredited university?
Do you have your own device at home capable of handling the requirements of the job via the AWS cloud connectivity?
Do you agree to undergo a commercial background investigation?
What are your salary requirements?

Work Location: Hybrid remote in Arlington, VA 22209

National Veterans Legal Services Program

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Information Technology Manager