About MS Shift

MS Shift is a fast-growing SaaS platform used by global hospitality companies including hotels, resorts, and security teams. Our platform helps organizations manage incident reporting, daily operations, patrol tracking, and team communication.

We are looking for a highly organized Administrative Assistant who wants to grow into Onboarding and Customer Success roles as the company scales.

Role Overview

This role will support leadership, operations, and the customer success team with administrative tasks, scheduling, documentation, and customer coordination. Over time, this position can evolve into a Customer Success / Client Onboarding Specialist role.

This is an excellent opportunity for someone interested in SaaS, technology, and customer experience.

Responsibilities

Administrative & Operations Support

Manage calendars, schedule meetings, and coordinate internal and customer calls
Prepare documents, reports, and internal communications
Assist with CRM updates (Salesforce or similar)
Organize customer information and onboarding documentation
Support leadership with operational tasks and coordination

Customer & Onboarding Support

Help coordinate new customer onboarding sessions
Assist in preparing training materials and documentation
Join onboarding and customer meetings to take notes and track action items
Ensure customers receive follow-up information and resources
Track onboarding progress and customer requests

Growth into Customer Success

Over time the role may expand to include:

Supporting customer onboarding and implementation
Helping manage customer relationships
Monitoring customer adoption and satisfaction
Assisting with renewals and upsell opportunities
Coordinating customer training sessions

Qualifications

5+ years experience as Administrative Assistant, Operations Coordinator, or Customer Support
Strong organizational and communication skills
Experience with Linkedin, Salesforce
Ability to multitask and manage multiple priorities
60+ WPM

Preferred:

Experience supporting Customer Success or Sales teams
Familiarity with Salesforce or other CRM platforms
Hospitality industry experience is a plus
Experience in SaaS, technology company

What We Offer

Salary $60K – $70K
Growth path into Customer Success / Onboarding roles
Work with a fast-growing global SaaS company
Exposure to enterprise customers and hospitality brands
Career development opportunities

MS Shift, Inc.

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