Lead the Sales Floor. Develop Great People. Deliver an Exceptional Guest Experience.

At Mr. Nice Guy, we're more than a dispensary; we're building a team that is passionate about cannabis, committed to outstanding customer service, and driven to create an exceptional retail experience every day.

We're looking for an experienced Sales Floor Manager who thrives in a fast-paced, high-volume dispensary environment. This is more than a shift management role, you'll lead and develop budtenders, drive sales performance, maintain operational excellence, and ensure every guest leaves with a positive experience.

If you're a hands-on leader who enjoys coaching teams, improving operations, and creating an engaging retail environment, we'd love to meet you.

What You'll Do

Lead Daily Retail Operations

• Lead, coach, and support budtenders and sales associates throughout each shift.
• Ensure smooth daily operations while maintaining exceptional customer service standards.
• Open and close the dispensary, including cash handling, register reconciliation, and security procedures.
• Manage staffing levels, break schedules, and daily task assignments.
• Maintain a clean, organized, and well-stocked sales floor.
• Ensure operational checklists, cleaning duties, and closing procedures are completed accurately.

Deliver an Outstanding Guest Experience

• Create a welcoming environment that encourages customer loyalty and repeat business.
• Provide knowledgeable cannabis recommendations tailored to each guest's needs.
• Lead by example in customer engagement, upselling, and sales performance.
• Resolve customer concerns professionally while maintaining a positive experience.
• Stay current on cannabis products, strains, concentrates, edibles, beverages, vape products, and industry trends.

Develop and Lead Your Team

• Train, mentor, and develop budtenders to build confidence, product knowledge, and sales skills.
• Foster a culture of accountability, teamwork, recognition, and continuous improvement.
• Conduct ongoing coaching and performance conversations.
• Assist with hiring, onboarding, and training new team members.
• Support company initiatives, promotions, and operational goals.

Compliance & Inventory

• Ensure strict compliance with all California cannabis regulations and company policies.
• Verify customer identification and eligibility requirements.
• Maintain accurate inventory through cycle counts, restocking, inventory documentation, and audits.
• Investigate inventory discrepancies and implement corrective actions.
• Ensure all cannabis products are stored, displayed, and tracked according to regulatory requirements.

Communication & Reporting

• Communicate operational updates, staffing needs, customer feedback, and store performance to leadership.
• Document inventory discrepancies, cash variances, incidents, and compliance concerns promptly.
• Complete administrative tasks and reporting accurately and on time.

What Success Looks Like

In this role, you'll help your team achieve:

• Exceptional customer satisfaction
• Strong sales performance and upselling
• Accurate inventory and inventory accountability
• Consistent compliance with state regulations
• Clean, organized, and fully stocked sales floors
• High employee engagement and retention
• Efficient daily operations and productivity

Qualifications Required

• Minimum of 1 year of cannabis dispensary experience.
• Minimum of 1 year of retail leadership, supervisory, or management experience.
• Strong knowledge of cannabis products, regulations, and industry trends.
• Experience with POS systems, cash handling, inventory management, and daily retail operations.
• Excellent communication, leadership, coaching, and conflict-resolution skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to multitask and perform effectively in a fast-paced retail environment.
• Ability to hold team members accountable while maintaining a positive and respectful workplace.

Preferred

• Experience in high-volume dispensary environments.
• Experience conducting inventory audits and cycle counts.
• Experience with cannabis retail software and inventory management systems.
• Proven ability to improve sales performance and develop high-performing teams.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to access all areas of the dispensary as needed.

Schedule

• Flexible availability, including evenings, weekends, and holidays.
• Minimum availability of 30 hours per week.

Why Join Mr. Nice Guy?

We're committed to creating an environment where both our guests and employees can thrive. When you join Mr. Nice Guy, you'll have the opportunity to:

• Grow your leadership career with a company focused on internal promotion.
• Help shape the culture and success of a growing cannabis retailer.
• Work alongside passionate, knowledgeable cannabis professionals.
• Make a meaningful impact on both the customer and employee experience.
• Be part of a team that values accountability, collaboration, and continuous improvement.

Mr. Nice Guy

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