Summary

There’s a side of Big Sky, Montana that’s unlike anywhere else—and at Moonlight Basin, you’ll experience it firsthand. Spanning over 8,000 acres of breathtaking alpine landscape, Moonlight offers a truly unique blend of natural beauty, outdoor adventure, and elevated private club living.

As part of our team, you’ll work in one of the most scenic and inspiring environments in the country—where towering peaks, endless trails, pristine forests, and direct access to world-class skiing at Big Sky Resort are just the beginning. Whether it’s a powder-filled winter or a sun-drenched summer, Moonlight Basin is a place where work and lifestyle come together in unforgettable ways.

Our team members enjoy the opportunity to grow professionally while being immersed in a culture rooted in excellence, hospitality, and the spirit of the mountains. From golf and hiking to fly fishing, biking, and exploring nearby Yellowstone National Park, Moonlight Basin puts you at the heart of everything that makes Montana special.

Located just minutes from the town of Big Sky and within easy reach of Bozeman, Moonlight offers the perfect balance of adventure, culture, and community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin could be the place for you.

The Opportunity

The Director of Lodging will lead the residential services team in a fast-paced, luxury environment at Moonlight Basin in Big Sky, MT. This role serves as the key liaison between luxury vacation membership clubs, the service team, residents, and members — driving an exceptional residential experience through strategic leadership, operational excellence, and a strong service culture.

Essential Duties & Responsibilities

Resident Experience & Relationships

Enhance and refine the existing service culture between residents and staffBuild rapport through daily interactions and curated resident eventsProvide timely response and resolution to escalated resident mattersMaintain superior attention to detail in the interior and exterior presentation of all residential propertiesEstablish and grow relationships with existing owners, members, and real estate prospects to expand the residential portfolio

Operations & Facilities

Oversee daily building operations, ensuring preventative maintenance is scheduled and completedEnsure work orders are completed in a timely and efficient mannerOversee housekeeping operations across residential and public spaces to ensure seamless daily performanceCoordinate daily with leasing and operations teams to optimize the owner and guest experienceEnsure all routine and annual inspections and services are performed as requiredRoutinely forecast operational needs for staffing, equipment, and facilities on a 1, 3, and 5-year horizon

Financial Management

Create, implement, and manage a property-level budgetReview, code, and approve invoices using Adaptive in alignment with budget criteriaPerform account reconciliation including ledger review and owner statementsDevelop and maintain revenue strategies for each home, neighborhood, and portfolioProvide regular market and portfolio updates on key KPIs and upcoming pacingAssist in developing new service offerings to grow ancillary revenue streams in Residential and Housekeeping

Strategy & Leadership

Identify, create, and gain approval for SOPs, MOPs, and best practices for service and leasing teamsCreate agendas and lead weekly and monthly team meetingsTrack daily, weekly, and monthly analytics from surveys, work order systems, and other sources to drive operational improvementsStay ahead of market trends and implement necessary tech stack and service offeringsEnsure a consistent seasonal marketing strategy for each home and portfolioDevelop and grow key leaders within the residential and housekeeping departmentsContinue to foster a strong residential work culture to support employee retentionLead broader resident communications related to property-wide initiatives as directed by senior leadership

Competencies

Proficient in English reading, writing, and comprehension; additional language skills are a plus Strong verbal and written communication skills with the ability to effectively interact with team members, leadership, vendors, residents, and members Sound numerical and analytical skills, including the ability to support cost controls, manage par levels, and oversee inventory Proficiency in property management software, inventory systems, and standard business applications including Microsoft Office Suite and relevant POS or operational platforms Adept at navigating complex interpersonal situations with tact, diplomacy, and professionalism, particularly in high-pressure or guest-facing environments Ability to adapt to variable seasonal volume demands across winter and summer seasons, with strong planning and execution skills

Qualifications

Bachelor's degree in Business Administration or equivalent experienceProperty management license, or ability to obtain within 6 months of start dateProven ability to interact effectively with diverse groups of residents, owners, and team membersStrong conflict resolution and mediation skillsHigh attention to detail with excellent oral and written communication skillsAbility to work both independently and collaboratively in a team environmentIntermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Maintains a professional demeanor at all timesFlexible availability including evenings, weekends, and holidays as business demands

Supervisory Responsibilities

Director of Housekeeping Assistant Director of HousekeepingAssistant Director of Lodging Assistant Director of Residential Services Reservation SpecialistsProperty Managers

Benefits of Employment

Competitive salary
Annual discretionary bonus
Heath, dental, vision insurance
Matching 401(k) with match and no vesting schedule
Short- & Long-Term Disability and Life Insurance paid for by the company
Matching 401(k) with match and no vesting schedule
Complimentary meal per shift
Tuition reimbursement
Wellness program
End-of-season discounts on our retail store items
Employee housing options available

Working Conditions

This position is based onsite at Moonlight Basin in Big Sky, MT, with a combination of office-based and property-wide responsibilities. The Director of Lodging can expect to spend a significant portion of their time moving throughout residential properties, common areas, and facilities as part of daily operations.

Schedule will vary based on business needs, including evenings, weekends, and holidays during peak seasons
Must be comfortable working in both indoor office environments and outdoor conditions year-round, including exposure to cold temperatures, snow, and varying terrain typical of a mountain resort setting
Fast-paced, high-expectation environment with frequent interaction with residents, owners, members, and staff
Occasional travel may be required for vendor meetings, industry events, or off-site training
Ability to remain composed and professional during high-pressure situations, including escalated resident matters or peak operational periods
Seasonal volume fluctuations between winter and summer require flexibility and strong adaptability

Physical Requirements

While this is primarily a leadership role, the physical demands of overseeing a luxury residential portfolio in a mountain resort environment require the following:

Ability to walk, stand, and move throughout the property for extended periods of time
Comfort navigating outdoor terrain in varying weather conditions, including snow, ice, and uneven surfaces
Ability to occasionally lift or carry items up to 25 lbs
Sufficient visual acuity to inspect residential properties and review detailed documentation
Ability to remain seated for extended periods when performing administrative, financial, or computer-based tasks
Clear verbal communication ability required for frequent interaction with residents, staff, and vendors

Disclaimer

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Team members need to request reasonable accommodation from their manager and/or human resources.

By signing, I acknowledge that I have read and understand the duties, responsibilities, competencies, disclaimer and other requirements as outlined in this job description.

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Director of Lodging and Residential Services