Mixlab, the fast-growing veterinary compounding pharmacy, is hiring a Part-time IT Associate to support our New York pharmacy and remote employees. We are looking for individuals who are obsessed with details and are driven by an ability to #makeithappen for our employees, customers and their furry (and scaly!) friends no matter what. You will be an integral part in helping us to ensure our pharmacy operations run smoothly, and to make Mixlab a 100% dependable resource for our customers and veterinarians alike.

This is a part-time hourly role, approximately 25 hours per week, 9 am - 2 pm Monday - Friday, compensated at $24–28 per hour depending on individual qualifications, certifications, experience, and skillset.

Responsibilities:

Provide help desk support for end-user requests, assisting with troubleshooting and triage of a variety of hardware, software and account issues.
Provision, install and ship end-user equipment such as laptops, desktops and printers
Setup and enroll users to required accounts, applications, and security groups
Track and log support requests via our ticketing system
Assist with tracking asset inventory and audits
Work under direction of the supervisor on major IT projects
Available to respond to occasional emergencies on nights and weekends
Organizing all IT supplies & equipment

About You:

You have 1+ years of experience working in a help desk or IT tech support role, supporting Windows and Mac endpoints in a cloud-based, hybrid work environment
You’re familiar with troubleshooting and administering the following platforms and technologies: Google Workspace, Slack and Microsoft 365. Additionally, experience with the following technologies (or similar) are bonuses: MDM (Microsoft Intune and Mosyle), Amazon Connect, Unifi networking and PK Compounder
You have experience configuring and troubleshooting a variety of laser and thermal printers
You have a solid grasp of basic networking concepts and protocols, including TCP/IP, DHCP, DNS, and etc
You thrive in a fast-paced work environment
You have excellent communication skills - both written and verbal - and are a collaborative, team-player
You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
You have the ability to learn and adapt to new processes and procedures
You constantly strive to “wow” your colleagues and
You have a strong sense of ownership and accountability
You are scrappy and resourceful
You’re not afraid of wearing multiple hats - you pitch in to help the team when necessary
You have flexibility to work nights, weekends, and holidays
MUST LOVE PETS and their people!
Physical Requirements: Must be able to lift up to 50 pounds, climb ladders and get under desks

What we offer!

Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
Paid sick time
401k with $300/year match
Referral bonus payouts of up to $1,000 for a successful referral
Employee Discounts
And more!

Mixlab is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we're able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy. Check us out on Instagram or see our 5 star reviews on Google, Yelp and Facebook!

We are committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA). As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for your application or interview, please contact the Mixlab Talent Acquisition team at talent@mixlabrx.com or call 929-207-2659.

Pay ranges at Mixlab are based on competitive market data for our industry and company size. In addition to base pay, our total compensation package for full-time employees includes benefits and equity. We determine individual pay based on qualifications for the role, experience level, and skillset, and we expect offers made to candidates to fall throughout the range advertised.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Compensation at Mixlab is determined by individual qualifications, certifications, experience, and skillset.

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Part-time IT Associate