Location: Clearwater, FL (Office-Based with Travel to Client Locations)

Job Type: Full-Time (32-40 hours per week)

Salary: Entry-Level Salary (commensurate with experience)

Schedule: Monday-Friday, 8:30 AM - 5:00 PM

Occasional early mornings, evenings, and weekend work may be required based on business needs.

Position Summary

We are seeking a motivated and customer-focused IT Support & Network Administrator to join our team. This position is responsible for providing technical support across desktop systems, enterprise applications, network infrastructure, mobile devices, and cloud-based services. The ideal candidate will have hands-on experience with firewalls, routers, switches, Microsoft technologies, and end-user support.

In addition to traditional IT support responsibilities, this role will assist with the technical setup, recording, production, and distribution of podcasts and other digital media content. The successful candidate will spend a significant amount of time working from our Clearwater office and will work closely with leadership to support podcast recording and related technology needs.

This role requires a proactive problem solver who can think critically, take ownership of issues, and deliver exceptional customer service in a fast-paced environment.

Key Responsibilities

Systems & Application Support

Install, configure, upgrade, support, and troubleshoot enterprise applications
Support Windows operating systems, Microsoft Office, and approved desktop applications
Diagnose and resolve hardware and software issues to minimize downtime
Provide application recovery and user data restoration support
Manage email accounts, user access, and distribution lists within Microsoft 365
Deploy and customize operating system configurations for new devices and upgrades

Network Administration & Support

Configure, maintain, and troubleshoot firewalls, routers, and switches
Diagnose and resolve LAN/WAN connectivity issues
Ensure seamless integration between desktop systems and Azure Active Directory, Microsoft 365, servers, and other enterprise systems
Utilize diagnostic tools and methodologies to identify and resolve network and workstation issues
Provide backup support for network administration activities as needed

Desktop Support & Hardware Maintenance

Install, maintain, repair, and support desktop computers, laptops, mobile devices, printers, scanners, and peripheral equipment
Perform preventative maintenance to ensure optimal workstation performance
Customize hardware configurations based on business and user requirements
Package and ship equipment to branch locations and client sites
Maintain accurate hardware and software inventory records

Podcast & Digital Media Support

Assist with the technical production and recording of company podcasts and digital content
Support IT Team with podcast recording sessions and equipment setup
Configure and maintain microphones, mixers, audio interfaces, cameras, and recording equipment
Troubleshoot audio and technical issues during recording sessions
Assist with podcast editing, publishing, and distribution activities
Maintain podcast production equipment and ensure reliable operation of recording systems
Recommend improvements to podcast production workflows and technology

Customer Support & Technical Assistance

Respond to and resolve hardware, software, application, and connectivity support requests
Serve as a primary point of contact for technical support issues
Educate end users on software, hardware, and peripheral device usage
Work directly with vendors to resolve technical issues
Escalate issues appropriately to ensure timely resolution
Maintain a professional, positive, and customer-focused approach when supporting users

Team Collaboration

Collaborate with team members on new office builds, upgrades, and technology implementations
Follow and help improve desktop support standards, policies, and procedures
Maintain working knowledge of company systems, processes, and best practices
Perform additional duties and special projects as assigned

Qualifications

Required Experience

3-5 years of hands-on experience supporting:
- Firewalls
- Routers
- Switches
- Desktop environments
Experience troubleshooting hardware, software, and network-related issues
Experience supporting Microsoft Windows environments and Microsoft 365
Experience supporting the technical development and production of podcasts, webinars, or other digital media content

Preferred Technical Skills

Familiarity with podcast recording, editing, publishing, and distribution platforms
Working knowledge of audio equipment, microphones, mixers, recording software, audio interfaces, and basic audio troubleshooting
Experience with video conferencing, webinar platforms, and digital content production tools

Education

One of the following:

Certificate in Computer Science, Information Systems, or a related field
Associate's Degree in Computer Science, Information Systems, or a related field
Bachelor's Degree in Computer Science, Information Systems, or a related field
Equivalent hands-on IT experience supporting networks, servers, firewalls, routers, and switches

Required Skills & Competencies

Strong troubleshooting and analytical skills
Critical thinker with the ability to solve problems independently
Knowledge of:
- Microsoft 365
- Azure Active Directory
- Active Directory
- Windows Operating Systems
- LAN/WAN Networks
- Firewalls, Routers, and Switches
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to manage multiple priorities in a fast-paced environment
Exceptional customer service skills and a positive attitude under pressure
Ability to support both technical infrastructure and digital media production initiatives

Additional Requirements

Must be authorized to work in the United States
Must be able to work on-site from the Clearwater office for a significant portion of the work week
Valid driver's license and reliable personal vehicle required for travel to client locations
Ability to lift and move computer equipment, networking hardware, and podcast production equipment as needed
Willingness to occasionally work outside normal business hours to support installations, upgrades, recordings, and critical business needs

Why Join Us?

This is a unique opportunity to combine traditional IT support and network administration responsibilities with hands-on involvement in podcast and digital media production. You'll work closely with company leadership, support a diverse technology environment, and play a key role in both technical operations and content creation initiatives while continuing to grow your IT career.

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www.metacareusa.com

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