The IT Service Desk Analyst is responsible for providing seasoned Tier 1 and 2 IT support to end users on premises and those working remotely in a Windows and Mac environment. The candidate will also assist with hardware, software application and basic network support and problem resolution. Ensures all IT incidents/tickets are analyzed, resolved, and communicated to the end user in a timely manner. The position is very customer centric as we are the face and voice of the IT Department. Therefore, the position requires the highest level of customer service skills, both in person and on the phone. The ability to follow, and as needed update procedures and document work done is critical to this position.

The position is an onsite in Irvine, CA.
Shift is Monday to Friday, 8:00am to 5:00pm. (Pacific time)
Bachelor’s degree in computer science or equivalent work experience.
7+ years’ experience in help desk, application support, desktop and IT support in the Biotech, Healthcare or Pharma industry.
Need to be able to work independently and learn quickly in a fast-paced hybrid IT environment.
Hiring salary range: $31.31 - $36.00. The actual rate will be determined based on experience and other factors permitted by law.

Mdxhealth seeks talented people who are passionate about improving the diagnosis and treatment of cancer patients.

Mdxhealth is building a world class healthcare company, providing significant career development and financial opportunities.

Company Benefits:

We offer a comprehensive compensation and benefits package, which includes a competitive salary, company provided medical, dental, vision and life insurance coverage, 401(k) with company match, generous employee discounts, a casual, but driven work environment, and the ability to make a real difference as a key contributor to our growth.

Mdxhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at: 866-259-5644.

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IT Service Desk Analyst