Job Title: IT Support Specialist

Classification: Specialist

Starting Hourly Rate: $21.49

Location / Department: Xenia / Information Technology

Reports to: Systems Manager

Employment Status: Full Time

FLSA Status: Non-Exempt | Bargaining Unit

Hours: Full time, 40 hours per week (schedule includes daytime, evening and weekend hours)

Job Objective

To promote the mission and values of the Greene County Public Library. To carry out objectives and goals of the strategic plan to better serve the community. To perform a variety of ongoing technical and operational support duties necessary to maintain the library's computer network. To install, maintain, troubleshoot, and repair computers, printers, and other peripherals. To assist staff according to established procedures while maintaining a positive customer service attitude.

Requirements

Essential Job Functions

Maintains user permissions, accounts and groups
Provides first line support for hardware, software, network, telephone system and Integrated Library System software
Performs network system analysis and minor system tuning on an ongoing basis
Troubleshoots software and hardware problems on workstations and in relation to the network and Internet
Installs cabling and communications equipment, related software packages and sets up workstations as needed. Installs and configures computer hardware and devices
Performs backups, runs reports and keeps logs.
Performs minor repairs on computers and equipment not covered by service contracts
Maintains Integrated Library System software with necessary programs and performs upgrades.
Communicates with vendors on technical problems
Gathers statistics, prepares reports, and completes other projects as assigned
Writes documentation on procedures for system operations and trains staff on these procedures
Responsible for providing brief instruction on computer use and answering general questions on-site after installation of workstations
Advises Systems Manager on technical issues and purchase of computer related items
Maintains system inventory.
Performs software upgrades
Keeps abreast of current developments in the field through attendance and participation in conferences and workshops and through programs of continuing education, professional reading, and participation in professional groups
Attends conferences, workshops, seminars, and training to maintain knowledge as reflected in training curriculum.
Keeps abreast of information by regularly reading email, minutes and staff website as well as attending staff meetings
Performs tasks of lower level classifications as necessary
The supervisor may require other related duties. These duties are nonessential functions of this position.

Skills, Knowledge and Abilities

Ability to maintain effective working relationships with fellow employees, library officials, other agencies and vendors; showing tact and courtesy
Ability to analyze and resolve problems related to system hardware and software required
Interest in computers, printers, and other hardware required. Working knowledge of computers and software including Intel-based PCs, Macintosh computers, Windows, Apple and open source software.
Ability to lift 40 lb
Ability to handle routine problems under guidance of supervisor and keep supervisor informed of departmental needs and concerns
Ability to communicate clearly; read printed and on-screen information and follow written instructions and manuals

Qualifications

Associate degree in computer science or related field, A+, Network+ or any equivalent combination of experience and training required
Must possess a valid Ohio Driver's License and meet requirements for driver insurability, as verified through the Library's Insurance Company. Must have own means of transportation
Must be able to attend and successfully complete defensive driving training course

Environmental Conditions

Work is performed in a temperature-controlled office like setting, but with need for considerable mobility: light lifting, bending, stooping, stretching, sitting at a variety of desks and service points
May be called at any time to handle technology issues outside of normal library hours
Employee may be scheduled to work evening and weekend hours, including Sundays; schedules may be altered depending on the needs of the library

Benefits

Full-time Benefits:

The library pays an amount equal to 14% of each employee's salary into the Ohio Public Employee Retirement System, the employee pays 10% to OPERS
The library contributes a percentage of the employee's salary for Medicare
Vacation (10 days per year to start)
Sick leave (12 days credit per year)
Personal leave (3 days credit per year)
Parental Leave
Holidays (8 Standard, 2 Floating)
Merit time off, if warranted
Bereavement time, if needed
Employee Assistance Program for employee and eligible family members
Voluntary participation in the Ohio Deferred Compensation Plan
Eligibility for Tuition Reimbursement program after one full year of employment (between $3,000 and $4,000 per year depending on the subject being studied)
Dental insurance: The Library pays 100% for a single premium: additional coverage for dependents is at employee expense
Group health insurance: The Library pays 90%, employee pays 10% of the premium for group health insurance Single and Family coverage
FSA (Flexible Spending Account)
Life insurance paid by the Library; additional supplemental available

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