Company Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani

Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The salary range for this position is $78K–$83K.

Be the driving force behind our digital landscape, ensuring seamless operations and innovative solutions to propel our organization forward. With your leadership and technical expertise, you'll orchestrate a symphony of technology, harnessing its power to enhance efficiency, security, and success across our entire property.

Oversee the maintenance, configuration, and upgrading of all IT systems, including VM servers, switches, networks, hardware, and software.
Ensure reliable Wi-Fi and internet connectivity for guests and staff across the property.
Manage Property Management Systems (PMS), Point of Sale (POS) systems, and other hospitality-specific platforms.
Support and enhance cloud based applications used by team members to offer a luxury hotel experience.
Troubleshoot and resolve technology-related guest issues promptly to maintain high satisfaction levels.
Implement and monitor security protocols to protect sensitive guest data (e.g., payment information, personal details) in compliance with PCI-DSS and GDPR standards.
Conduct regular system audits and backups to ensure data integrity and disaster recovery readiness.
Cultivate and Collaborate with third-party vendors for special projects such as cable infrastructure, CCTV cameras, PC hardware procurement and software solutions.
Integrate new technologies with existing systems to improve operational efficiency and guest satisfaction.
Support protocols for after-hours IT support to maintain uninterrupted service.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Minimum of 5 years of IT experience, with at least 2 years in a managerial or supervisory role.
Previous experience in the hospitality industry (hotels, resorts, or restaurants) is highly preferred.
Proficiency with hospitality systems (e.g., Opera PMS, InfoGenesis POS, or similar platforms).
Strong knowledge of network administration, cybersecurity, and cloud-based solutions.
Experience with Windows/Linux servers and virtualization.
ITIL, CompTIA Network+, CISSP, or similar credentials preferred.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mauna Lani, Auberge Collection

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