As a Front Desk Agent at Maumee Bay Lodge in Oregon, Ohio, you will be the first point of contact for guests at the hotel. You will provide exceptional customer service, assist with check-ins and check-outs, answer guest inquiries, and ensure a smooth experience for all visitors.

Rate of pay is $12 per hour.

Benefits:

PTO
Holiday Pay including your birthday
Discounted Meal Plan during shift
Use of recreation facilities during off time
401(k) Retirement Savings Plan
Room, Food & Retail Discounts
Ongoing Training and Career Development

Responsibilities:

Greet and check-in guests in a friendly and efficient manner
Handle guest inquiries and requests promptly and professionally
Assist guests with check-out procedures, including processing payments and providing accurate receipts
Answer phone calls and direct them to the appropriate departments
Maintain knowledge of the hotel's facilities, services, and local attractions to provide helpful information to guests
Handle guest complaints or issues, escalating them to the appropriate supervisor or manager if necessary
Ensure the front desk area is clean, organized, and properly stocked with supplies
Assist with administrative tasks such as filing, copying, and data entry

Requirements:

High school diploma or equivalent
Previous experience in a customer service or hospitality role is preferred
Excellent interpersonal and communication skills
Strong attention to detail and organizational skills
Ability to multitask and prioritize tasks effectively
Proficient in using computer systems and hotel management software
Availability to work on weekends, evenings, and holidays as required

About the Company:

Maumee Bay Lodge is a well-known hotel in Oregon, Ohio, known for its beautiful location and excellent customer service. Join our team and be a part of creating memorable experiences for our guests.

Maumee Bay Lodge

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Front Desk Agent