The Chief Operating Officer is responsible for building and leading an integrated, high-performing operating platform that connects acquisitions, development, construction, asset management, and property management functions. This role ensures the enterprise consistently meets its goals for deal execution, portfolio growth, and operational sustainability across the full real estate lifecycle

The COO serves as the operational leader of the organization, driving cross-functional alignment and resource allocation to eliminate inefficiencies and enforce accountability across the full lifecycle of each asset. Additionally, this role leads the company’s EOS (Entrepreneurial Operating System) framework, ensuring organizational clarity, execution discipline, and alignment with strategic priorities. An owner’s mindset in managing risk and reward for the company is essential

The COO is successful when the enterprise grows predictably, projects stabilize cleanly, operating teams are prepared to handle the growth, and business unit objectives are coordinated in service of long-term performance

Key Responsibilities

Executive Leadership

Serve as operational counterpart to the CEO (Visionary); translate vision into execution and provide candid feedback on feasibility, capacity, and trade-offs
Partner with the CEO’s direct reports as the executive leadership team
Build the infrastructure required to scale consistently and reliably in to the 10-year vision, handling increasing deal volume without loss of execution quality
Represent the Pipeline business to the board and other external stakeholders as requested by the CEO

Pipeline Leadership & Execution

Ensure the heads of Development, Acquisitions, Construction, Asset Management, and Property Management are clear on expectations and have the tools to succeed
Drive the team to achieve the EOS V/TO goals, scaling construction and development operations to meet annual delivery targets of 15-20 projects
Own the full lifecycle of projects from deal identification through stabilized operations
Translate CEO-level growth objectives into executable plans
Ensure that pipeline decisions reflect full lifecycle economics, not deal-level optimization
Ensure each project is delivered on time, on budget, to quality standard, and achieves timely stabilization
Ensure development supports long-term operational efficiency and asset performance
Ensure assets meet or exceed underwriting projections
Hold functional leaders accountable for KPIs including occupancy, NOI, expense control, and compliance

EOS Leadership & Organization Alignment

Lead the company’s EOS implementation and ongoing execution through the 6 Key Components
Facilitate Level 10 (L10) leadership meetings
Drive accountability through scorecards, Rocks, and measurable outcomes
Lead quarterly and annual planning processes

Cross-Functional Integration

Align acquisitions, development, operations, and construction teams on underwriting assumptions, scope, and execution plans
Ensure structured transition protocols exist from construction completion through stabilization
Eliminate silos and drive collaboration across departments

Operational Excellence & Process Standardization

Ensure SOPs exist where needed and are consistently enforced
Ensure the organization has real-time visibility into budgets, timelines, and performance.
Drive continuous improvement

Leadership & Team Development

Establish clear roles, responsibilities, and performance expectations
Build a culture of accountability, execution, and collaboration
Address and solve organizational challenges quickly and decisively

Key Performance Indicators (KPIs)

Successful delivery of 15–20 projects annually (on time, on budget, and stabilized)
Lease-up velocity and stabilization timelines
Portfolio occupancy and NOI performance
EOS execution effectiveness
Team alignment and execution effectiveness

Education & Experience

Bachelor’s degree in Real Estate, Business Administration, Construction Management, or related field required - Master’s degree (MBA or related) preferred
10–15+ years of experience in real estate operations, with significant exposure to: Affordable Housing, Development & Construction, Property & Asset Management
Proven track record of scaling operations and managing high project volume
Experience implementing and leading EOS or similar operating systems preferred
Deep understanding of the full real estate lifecycle
Strong leadership and organizational design experience
Experience implementing systems, processes, and performance management frameworks
Proven track record of assembling and leading successful teams
Work experience with EOS a plus

Technical & Physical Skills

Advanced proficiency in project management, financial analysis, and performance tracking systems
Ability to interpret financial statements, budgets, and operational KPIs
Excellent communication and cross-functional collaboration skills
Ability to operate effectively in a fast-paced, high-growth environment

Macdonald & Company

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Chief Operating Officer