IT Manager

IT Manager (Full-Time In-Office Operations/Technology)
Location: Ogden, Utah
Department: Operations
Reports To: Executive Director
Employment Type: Full-Time / Salaried (Exempt)
Compensation Range: $90,000-$130,000+ DOE About the Role We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm's day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment. What Success Looks Like

Technology issues are resolved quickly with minimal disruption to operations
New employees are fully provisioned and operational on Day One
Network, phone, and cloud systems remain stable, secure, and scalable
Security best practices and access controls are consistently maintained
Employees receive responsive, professional technical support
Facility-related issues are addressed promptly with appropriate follow-through and escalation
IT projects and operational improvements are implemented proactively
Firm leadership has confidence in the reliability and direction of the firm's technology and office infrastructure

Key Responsibilities IT Operations & Infrastructure

Oversee and maintain the firm's IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivity
Manage desktop and laptop environments in a Windows-based ecosystem
Maintain and support printers, peripherals, conference room technology, and office hardware
Monitor system performance, uptime, backups, and security protocols
Coordinate hardware procurement, inventory management, and device lifecycle planning

User Support & Help Desk Oversight

Supervise and support the IT Specialist in daily help desk operations
Escalate and resolve complex technical issues across hardware, software, and cloud systems
Ensure timely ticket response and resolution standards are maintained
Develop and improve internal IT support procedures and documentation

Employee Onboarding & Access Management

Manage all technology onboarding and offboarding processes
Configure and maintain user accounts, permissions, MFA, email access, and software provisioning
Ensure secure and efficient access management across all platforms and systems
Coordinate workstation setup and deployment for new hires and office moves

Phones, Security & Cloud Systems

Manage the firm's VoIP phone systems and vendor relationships
Oversee cybersecurity practices, software patching, endpoint protection, and access controls
Maintain cloud-based systems and integrations across the organization
Evaluate and recommend technology improvements, software solutions, and operational efficiencies

Facilities & Office Operations Support

Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs
Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution
Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through
Support office expansion projects, workstation moves, and workspace planning initiatives
Assist in maintaining a safe, functional, and organized office environment
Coordinate building access, security systems, and related operational infrastructure as needed

Leadership & Strategic Support

Supervise, mentor, and develop the IT Specialist
Partner with Operations and firm leadership on technology planning, office operations, and growth initiatives
Manage IT vendors, service providers, facility contacts, and external consultants
Assist with office expansions, infrastructure scaling, and operational improvement projects as the firm grows

Required Technical Skills & Experience

Strong experience supporting Windows desktop and laptop environments
Working knowledge of networking, firewalls, switches, wireless infrastructure, and VoIP systems
Experience with Microsoft 365, Azure/Exchange environments, and cloud-based platforms
Understanding of cybersecurity principles, endpoint protection, backups, and access controls
Experience managing user provisioning, permissions, and identity management
Ability to troubleshoot both hardware and software issues independently
Experience supporting and scaling technology in a professional office environment preferred

Preferred Systems & Platforms Experience with systems similar to the following is strongly preferred:

Microsoft 365 / Exchange / Azure
Airtable
Dropbox
Adobe
ShareFile
Teams / Zoom
Windows environments
VoIP phone systems
Network/firewall administration

Leadership & Soft Skills

Strong problem-solving and troubleshooting ability
Calm and professional under pressure
Excellent communication and customer service mindset
Highly organized with strong attention to detail
Ability to prioritize effectively in a fast-paced environment
Self-starter who proactively identifies issues and solutions
Strong ownership mentality and accountability

Education & Experience

Bachelor's degree in Information Technology, Computer Science, or related field preferred
3-7+ years of progressive IT support, systems administration, or IT operations experience preferred
Prior experience leading or mentoring team members preferred
Experience in a law firm or professional services environment is a plus

Schedule & Work Environment

Monday-Friday
In-office position based in Ogden, Utah
Occasional after-hours support for outages, system updates, or urgent operational needs may be required

Why Lowe Law Group? At Lowe Law Group, we are building a high-performance, growth-oriented environment focused on making a meaningful impact for our clients and team members alike. We value accountability, collaboration, innovation, and people who are eager to continuously improve. As our firm continues to grow, technology and operational infrastructure play a critical role in supporting our teams, protecting our systems, and creating operational excellence. This role offers the opportunity to help shape and scale the operational backbone of a rapidly expanding organization.

Compensation details: 00 Hourly Wage

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Lowe Law Group

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