The IT Support Specialist provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. This role ensures smooth IT operations, minimizes downtime, and supports employees in using technology effectively, this role also includes admin work.

Key Responsibilities

Manage and update IT support tickets, ensuring issues are tracked and resolved in a timely manner
Provide basic Level 1–2 technical support for hardware, software, and connectivity issues
Assist with maintaining accurate IT inventory, including tracking laptops, peripherals, and software
Help generate simple reports on ticket status, inventory, and common issues
Support shipping and receiving of IT equipment, including setup and basic configuration of devices
Assist with onboarding and offboarding tasks such as account setup and equipment distribution
Follow documented procedures to troubleshoot and resolve common technical issues
Escalate complex problems to senior IT staff when necessary
Maintain documentation for common fixes and internal IT processes
Perform routine tasks such as system updates, password resets, and account support
Provide friendly, clear communication to end users when resolving technical issues
Demonstrated strong customer service skills while supporting end users in a fast-paced environment

Core Lovisa Competencies

Organizational understanding.
Flexibility.
Teamwork.
Customer service.
Negotiation.
Initiative.
Attention to detail.
Problem-solving ability.
Open and honest communication.

Lovisa Pty Ltd

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IT Support Specialist